Monique Inthavongsay
Fresno
Summary
Experienced professional with a diverse background in human resources, customer service, entrepreneurship, and casino gaming. Strong leadership, communication, and organizational skills with a proven track record in payroll, compliance, remote sales, and team management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Remote Sales Entrepreneur
Owner-Operator
02.2007 - Current
- Sell nail and makeup products through online platforms.
- Built and managed a customer base while providing personalized services.
- Handled marketing, order fulfilment, and customer inquires.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
HR Administrator/ Payroll Clerk
Michael Chevrolet & Cadilac
01.2017 - 01.2020
- Managed employee payroll, timecards, bonuses, and holiday pay.
- Ensured OSHA safety and compliance procedures were followed.
- Acted as company cashier and assisted with HR operations
Asian Market
Owner-Operator
02.2012 - 02.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently
- Operated a successful local grocery store.
- Oversaw inventory, vendor relations, and customer service.
- Handled accounting, hiring, and marketing for the business.
Casino Table Games Dealer
Sycuan Casino Resort
01.2005 - 01.2007
- Managed fast-paced, high-pressure table operations.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies.
- Maintained professional appearance while adhering to casino dress code policies.
- Utilized strong interpersonal skills to build relationships with both new and experienced players with a welcoming atmosphere for all guests.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
- Identified potential issues or disputes quickly and resolved them professionally, maintaining a positive gaming environment.
Education
Associate of Arts - Business Administration And Management
University Of Pheonix
Online Pheonix Arizona06-2008
Skills
- Excellent communication skills
- Strong problem-solving abilities
- Customer service proficiency
- Customer relations
- Entrepreneurial personality
Certification
Certified Customer Service Professional (CCSP), 2005
Languages
English (Fluent)
Laotion
Native or Bilingual
Timeline
HR Administrator/ Payroll Clerk
Michael Chevrolet & Cadilac
01.2017 - 01.2020
Asian Market
Owner-Operator
02.2012 - 02.2017
Remote Sales Entrepreneur
Owner-Operator
02.2007 - Current
Casino Table Games Dealer
Sycuan Casino Resort
01.2005 - 01.2007
Associate of Arts - Business Administration And Management
University Of Pheonix
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