Monique Harper
Murrieta
Summary
Experienced professional with a strong background in AR collections, customer service, and data entry. Demonstrates exceptional interpersonal and problem-solving skills. Excels at mediating customer disputes and ensuring timely resolutions. Dedication lies in providing efficient and effective solutions to meet the needs of both clients and the organization.
Overview
9
9
years of professional experience
Work History
Medical Collections Representative
Keystone Practice Solutions
03.2022 - 01.2025
- Follow-up calls with insurance on denied claims
- Managed holds on claims in Athena software
- Posted payments to patient accounts
- Improved patient satisfaction by effectively managing medical collections processes and promptly addressing concerns
- Monitored customer accounts for payment delinquency and initiated collection efforts
- Responded to customer inquiries and provided detailed account information
- Maintained strict confidentiality of sensitive patient information in accordance with federal and state regulations, ensuring ethical collections practices
- Generated and distributed monthly customer statements
- Corrected, completed and processed claims for multiple payer codes
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
Executive Assistant
TAG Motorsports
06.2016 - 02.2022
- Led staff and vendors in providing high level of service for owner and guests
- Conducted research and analyzed data to provide detailed reports on various business topics
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Took notes and dictation at meetings
- Proficiency in AR and AP accounts in Quickbooks
- Screened personal and business calls and directed to appropriate party
- Served as a liaison between departments to facilitate effective communication throughout the company
- Used QuickBooks to produce monthly invoices, generated P&L reports
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Managed mail and both incoming and outgoing correspondence, email and faxes
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments
- Filed paperwork and organized computer-based information
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Screened calls and emails and initiated actions to respond or direct messages for managers
Education
High School Diploma -
Murrieta Valley High School
Murrieta, CA06.2008
Skills
- Customer service
- Presentation Skills
- Insurance Claims Communication
- Insurance Verification
- Knowledge in Quickbooks
- Cash application
- Credit and collections
- Medical Billing Familiarity
- HIPAA Compliance Knowledge
- Knowledge in Athena software
- Data Entry
- Administration support
Timeline
Medical Collections Representative
Keystone Practice Solutions
03.2022 - 01.2025
Executive Assistant
TAG Motorsports
06.2016 - 02.2022
High School Diploma -
Murrieta Valley High School
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