Monique Hamilton
Toronto
Summary
Adept at managing high-stress situations and streamlining data processes, I enhanced customer loyalty at Grace Kennedy Remittance Services through empathetic problem resolution and efficient data entry. Skilled in Microsoft Suite and active listening, I significantly contributed to team efficiency and data accuracy, showcasing a blend of technical proficiency and exceptional interpersonal abilities.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
Columbus Communications Flow
10.2023 - 12.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
Transport Office Production Assistant
Cinecom Production Ltd
03.2023 - 07.2023
- Maintained confidentiality of sensitive information by adhering to company policies regarding privacy and data protection.
- Ensured timely completion of tasks with effective scheduling and prioritization.
- Enhanced office efficiency by organizing and maintaining filing systems.
- Supported staff members with administrative tasks, contributing to a positive working environment for all team members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Representative
Grace Kennedy Remittance Services
10.2020 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree -
Mohawk College
Hamilton, ON04-2026
High School Diploma -
Wolmer's High School For Girls
Kingston, Jamaica07-2017
Skills
- Data entry
- File management
- Active listening
- Microsoft Suite
- Customer relations
- Communication management
- Production support
- Problem resolution
Timeline
Data Entry Clerk
Columbus Communications Flow
10.2023 - 12.2024
Transport Office Production Assistant
Cinecom Production Ltd
03.2023 - 07.2023
Customer Service Representative
Grace Kennedy Remittance Services
10.2020 - 02.2023
No Degree -
Mohawk College
High School Diploma -
Wolmer's High School For Girls
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