Monique Greyling

• Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
• Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
• Launched new product lines successfully through comprehensive planning, strategy and research.
• Determined business plan, mission statement, and vision.
• Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
• Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
• Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
• Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
• Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
• Negotiated with service providers, securing cost-effective solutions for telecommunications, shipping, and other essential services.
• Analyzed sales data to identify trends, adjusting marketing strategies to capture new market segments.
• Improved inventory management, utilizing advanced tracking systems to maintain optimal stock levels and reduce overstock issues.
• Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
• Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
• Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs and improve product quality.
• Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.

I managed to show a significant net profit during the first year of operation and the business grew substantially from there

I was responsible for the revenue growth of the company through sales management and partnership relationship management. Providing top quality customer service and ensuring client retention and business growth

• Sales Management

• Revenue Growth

• Client Relationship and management

• Key Account Management

• Recruitment and selection

• Development of sales strategies and action plans

• Solution selling to C-suite level

• Payroll Integration sales

• People Management

• Collections Management

• B2B and B2C sales development

• Drove revenue growth through strategic sales leadership, elevating company profitability to R2.2 million within two years as Head of Sales at DCM Group.
• Pioneered sales strategies and action plans, fostering B2B and B2C development while managing key accounts and partnerships for sustainable growth.
• Led recruitment, selection, and people management initiatives, cultivating a high-performing sales team that consistently exceeded targets and client expectations.
• Optimized payroll integration sales and collections management processes, enhancing operational efficiency and customer satisfaction rates.
• Rapidly advanced from Sales Executive to Sales Manager within two years, demonstrating exceptional leadership and strategic acumen in driving business expansion

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Assisted in recruitment to build team of top performers.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.

• Selling online recruitment platform

• New business development

• Sales performance management

• Annually exceeded sales target

• Promoted to team leader within the first year

• Developed strong relationships with key clients, leading to increased revenue and repeat business.
• Optimized account profitability by closely monitoring financial metrics, adjusting pricing strategies as needed based on market conditions or competitive pressures.
• Conducted regular account reviews, ensuring alignment with client objectives and addressing any challenges proactively.

• Selling training and development modules

• Business development and revenue growth

• Client relationship management

• Exceeded annual targets

• Landed biggest training contracts with Mercedes Benz

• Informally become team leader within the first year

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Generated new business with marketing initiatives and strategic plans.