Monique Goodwin
Edmonton,AB
Summary
Well-qualified People & Culture manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, employees and team members to further the organization's strategic goals. Extensive banking industry knowledge and well established networking connections. Ready to leverage training and experience to take on new professional challenges.
Overview
34
34
years of professional experience
Work History
Manager People Operations
Servus Credit Union
07.2022 - Current
- Lead the strategic design, implementation, monitoring, and enhancements for P&C operations and ensure they are aligned to corporate strategic goals and to the P&C roadmap
- Leverage technology, people data and automated solutions to P&C processes, which are critical for attraction, development and retention of our employees and the overall employee experience
- Evaluate, identify and implement continuous improvements and streamlined HR processed for increased efficiency
- Oversee payroll functions, ensuring accuracy and timely manner, while maintaining strict confidentiality standards for sensitive employee information and meeting all regulatory requirements.
- Monitor financial and service levels of benefit programs and make recommendations on program and policy changes
- Work closely with the Compensation Specialist to ensure the overall benefit package attracts and retains the desired Servus workforce
- Modernize the benefit and payroll function to ensure they meet the current and future needs of the Servus workforce
- Initiate a Mental Health and Wellness Strategy that will ensure our organization is fully supporting our employees on their mental health and wellness journey
- Assist with integrating the P&C operations within the newly merged organization
Learning & Development Team
Servus Credit Union
01.2007 - 06.2022
- Worked collaboratively with other Employee Development management team to anticipate learning needs of the organization and managed the creation and delivery of training solutions that created significant impact on the whole organization
- Actively participated on multiple business committees/project teams simultaneously as the Learning & Development project manager, ensuring the development needs of employees was always considered
- Applied adult learning principles to all course creation and delivery to ensure participants were open to the learning experience and could accept and apply the information they receive
- Managed, coached, and built strong relationships with our learning team to ensure they were fully supported and able to be successful in their roles
Corporate Trainer
Servus Credit Union
01.2007 - 12.2011
Retail Operation
Servus Credit Union
07.1991 - 12.2007
- Worked within branch network in roles of teller, personal banker and investment specialist.
- Gained extensive knowledge and experience in banking, lending and investment industries.
- Developed strong rapport with members through active listening skills and empathetic understanding of their financial concerns.
Personal Banker
Servus Credit Union
01.1995 - 12.2000
Teller
Servus Credit Union
01.1991 - 12.1995
Education
Chartered Professional in Human Resources designation -
Canadian Professionals in Human Resources of Alberta
Bachelor of Commerce -
University of Alberta
Prosci Certified Change Practitioner -
Prosci Inc
Certificate of Adult and Continuing Education -
University of Victoria
Certified Financial Planner designation -
Canadian Institute of Financial Planning
Skills
- Team Leadership
- Human Resource Management
- Complex Problem-Solving
- Staff Development & Management
- Organizational Skills
- Self-Starter
- Interpersonal Skills
- Verbal and written communication
- Cross-Functional Teamwork
Accomplishments
- Resolved benefit and payroll budgeting issues through investigation work and collaboration with other teams.
- Managed complex benefit renewals for the organization.
- Achieved modernization of HR tools (SAR, HR SharePoint, HR Team site)
- Initiated the review and selection of new HRIS system.
- Developed new process and tools to leverage our people data more effectively.
Timeline
Manager People Operations
Servus Credit Union
07.2022 - Current
Learning & Development Team
Servus Credit Union
01.2007 - 06.2022
Corporate Trainer
Servus Credit Union
01.2007 - 12.2011
Personal Banker
Servus Credit Union
01.1995 - 12.2000
Retail Operation
Servus Credit Union
07.1991 - 12.2007
Teller
Servus Credit Union
01.1991 - 12.1995
Chartered Professional in Human Resources designation -
Canadian Professionals in Human Resources of Alberta
Bachelor of Commerce -
University of Alberta
Prosci Certified Change Practitioner -
Prosci Inc
Certificate of Adult and Continuing Education -
University of Victoria
Certified Financial Planner designation -
Canadian Institute of Financial Planning
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