Overview
Work History
Education
Skills
References
Timeline
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Monique Frunt

Prince Rupert,BC

Overview

34
34
years of professional experience

Work History

Business Owner/Operator /Professional Cleaner

Maid with Monique
09.1996 - 03.2024
  • Managed all aspects of operating small business including; customer service, scheduling, maintenance of equipment and supplies, company correspondence, yearly taxes, and marketing / advertising.
  • Maintained full time, steady, satisfied clientele, consisting of 15 - 25 clients, for 26+ years.
  • Acquired 99% of new clients thru recommendations.
  • Retention of clients for 5+ years at 97%.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Performed all residential cleaning tasks required, or requested, by customer.
  • Responsible for home security as many clients provide keys or security codes.

Night Custodian

Russell Food Equipment Ltd.
06.2014 - 12.2014
  • Maintained cleanliness of entire facility nightly, by myself, including; employee areas of manufacturing floor and shipping warehouse, retail store and displays, offices, 7 restrooms, including 2 open to public, outside parking lot, and store front.
  • Greatly improved facility cleanliness by performing thorough and efficient nightly cleaning tasks.
  • Ensured proper waste disposal, reducing risk of contamination and pest infestations.
  • Maintained optimal supply levels to meet daily needs.
  • Supervised janitorial and paper goods supplies in inventory and submitted reorder requests.
  • Performed final shutdown and lockup of entire facility including; lights, doors locked, appropriate equipment off, and security measures set, including alarm and security doors.

Junior Account Manager

Columbia Customs Brokers
05.1990 - 07.1996
  • Promoted three times in six years.
  • Obtained Customs Broker Qualification Certificate via correspondence, while working.
  • Quickly learned new skills and accurately applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere; handled challenging situations with ease.
  • Managed over 20 client accounts with friendly and efficient service.
  • Developed strong relationships with clients, resulting in increased trust and repeat business.
  • Actively listened to customers, used critical thinking to handle concerns quickly, and escalated major issues to supervisor.
  • Prepared and presented documents to customs to secure clearance of customers' goods.

Education

Customs Brokers Qualification Certificate -

Customs Broker Qualification Course, Correspondence
Canada

High School Diploma -

Notre Dame Regional Secondary School
Vancouver, B.C.

Various -

Vancouver School Board Continuing Education
Vancouver, B.C.

Personal Fitness Trainer

BCPTI
Richmond, BC
07.2024

Skills

  • Customer Service and Clientele Management
  • Effective Verbal and Written Communication
  • Organization and Time Management
  • Work Planning and Prioritization
  • Analytical and Critical Thinking
  • Attention to Detail and Quality
  • Results Orientation
  • Driven and Determined
  • Adaptable and Flexible
  • Balanced Work Ethic

References

Available upon request

Timeline

Night Custodian

Russell Food Equipment Ltd.
06.2014 - 12.2014

Business Owner/Operator /Professional Cleaner

Maid with Monique
09.1996 - 03.2024

Junior Account Manager

Columbia Customs Brokers
05.1990 - 07.1996

Customs Brokers Qualification Certificate -

Customs Broker Qualification Course, Correspondence

High School Diploma -

Notre Dame Regional Secondary School

Various -

Vancouver School Board Continuing Education

Personal Fitness Trainer

BCPTI

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Monique Frunt