Monique Fletcher
Brantford,ON
Summary
Recent University of Guelph alumni with a Bachelor's degree in Psychology and a minor in Sociology. Seeking to launch a career in a field related to my education and previous experience. Ready to embrace new challenges and enhance my skills while making valuable contributions to success and growth.
Overview
6
6
years of professional experience
Work History
Uncertified Occasional Instructor
Brant Haldimand Norfolk Catholic District School Board
Brantford, Ontario
03.2024 - 06.2024
- Provided instruction and guidance to students in the absence of a regular teacher by fulfilling lesson plans and classroom management.
- Occasionally provided one-on-one instruction and support to students with special needs as per Individual Education Plans.
- Collaborated with educators to enhance student achievement while gaining valuable insights from their experience.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
Optical Technician
The Looking Glass Optical
01.2022 - 02.2024
- Served as first point of contact for visitors.
- Prepared for upcoming appointments by pulling charts, preauthorizing insurance, and readying paperwork.
- Fielded incoming telephone calls to answer questions, book appointments and take messages for staff.
- Prepared work orders for patient service.
- Input data into job-related software for storage, retrieval and archiving.
- Assumed additional duties related to office administration in a busy work environment.
Barista
Starbucks
01.2018 - 01.2021
- Prepared intricate beverages with speed and accuracy to minimize customer wait times.
- Made meaningful connections with customers during service.
- Implemented upselling strategies resulting in increased order value and generating additional revenue.
Camp Counsellor
Woodview Mental Health and Autism Services
06.2018 - 09.2018
- Provided support and guidance to children with diverse high needs in both group and individual settings
- Resolved occasional conflicts between children and effectively managed behavioural issues
- Modelled appropriate responses and reinforced positive choices to promote good behaviour of children under supervision.
- Actively supervised children during play activities.
- Developed working relationships with knowledgeable colleagues to enhance learning opportunities.
Education
Bachelor of Arts - Psychology
University of Guelph
12-2023
Skills
- Psychology
- Planning and Scheduling
- Conflict Management
- Positive Reinforcement
- Learning Skills Development
- Class Instruction
- Classroom Management
- Student Counseling
- Collaborative Team Player
- Building rapport
- Behavior Modification
- Customer Engagement
- Group and Individual Communication
References
Available upon request
Timeline
Uncertified Occasional Instructor
Brant Haldimand Norfolk Catholic District School Board
03.2024 - 06.2024
Optical Technician
The Looking Glass Optical
01.2022 - 02.2024
Camp Counsellor
Woodview Mental Health and Autism Services
06.2018 - 09.2018
Barista
Starbucks
01.2018 - 01.2021
Bachelor of Arts - Psychology
University of Guelph
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