Monique Ferraro
Woodbridge
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Italian Canadian Savings & Credit Union
03.2023 - 12.2023
- Maintained and managed customer files and databases.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
Administration/ Cashier
Globe Meats Fresh Market & Grill
08.2019 - 12.2021
- Managed grocery online orders, Answered phones, Answered email's, Cashed out customers, Handled customer complaints
Customer service representative / receptionist
World Meats Inc
02.2017 - 04.2019
- Answer phone calls, Take orders, Input orders into system, Filing, Updating information in system
Full time lead / key holder
Suzy Shier
10.2016 - 01.2017
- Management Paperwork, Train new employee's, Helped customers, Put out new stock
Sales Associate / Cashier
Wal-Mart
05.2016 - 10.2016
- Cashed out customers, Put out new stock, Trained new employee's
Education
Skills
- Issue Resolution
- Customer Support
- Database Maintenance
- Customer Service
- Multitasking
- Financial Transactions
References
Available upon request
Timeline
Member Service Representative
Italian Canadian Savings & Credit Union
03.2023 - 12.2023
Administration/ Cashier
Globe Meats Fresh Market & Grill
08.2019 - 12.2021
Customer service representative / receptionist
World Meats Inc
02.2017 - 04.2019
Full time lead / key holder
Suzy Shier
10.2016 - 01.2017
Sales Associate / Cashier
Wal-Mart
05.2016 - 10.2016