Monique Felix
La Habra
Summary
Dynamic General Manager with a proven track record at Jersey Mikes, excelling in operational efficiency and customer service. Expert in inventory management and employee training, I successfully implemented systems that reduced waste and enhanced team performance. A dedicated leader, I foster a collaborative environment that drives sales and elevates customer satisfaction.
Overview
9
9
years of professional experience
Work History
General Manager
Jersey Mikes (JM FOODS)
Lakewood
01.2022 - Current
- Managed daily operations to ensure efficient food service and customer satisfaction.
- Trained and supervised staff on food preparation and safety standards.
- Implemented inventory controls to maintain stock levels and reduce waste.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Assistant Manager
Jersey Mikes
Fullerton
04.2016 - 12.2021
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Assisted in maintaining cleanliness and organization of the restaurant environment.
- Handled customer inquiries and resolved complaints effectively and courteously.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
La Mirada High School
La Mirada, CA06-2009
Skills
- Inventory management
- Customer service
- Employee training
- Sales management
- Operational efficiency
- Team building
- Time management
- Conflict resolution
- Schedule management
- Staff training
- Team player
Affiliations
- Built a personal website or blog
- Created a budgeting system or app
- Launched a side business (e.g., Etsy shop, dropshipping)
- DIY home automation or tech tinkering
Custom
- - Quality time with family: Prioritize strong interpersonal relationships and work-life balance; often organize family events and support caregiving responsibilities.
Timeline
General Manager
Jersey Mikes (JM FOODS)
01.2022 - Current
Assistant Manager
Jersey Mikes
04.2016 - 12.2021
High School Diploma -
La Mirada High School
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