Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monique Barrett

Scarbrough,ON

Summary

Skilled in customer service and problem-solving, I enhanced client retention and satisfaction at Digicel by actively listening and effectively managing high-stress situations. My expertise in technical support and critical thinking contributed to positive outcomes across roles, including as a consultant at Sutherland Global Service, where I strategized on marketing solutions.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Digicel
01.2019 - 08.2022
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Western Union Money Services- Ankar
11.2015 - 06.2017
  • Cross-trained and provided backup support for organizational leadership.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled money transfer, for both inbound and outbound
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Consultant

Sutherland Global Service
11.2015 - 06.2017
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.

Education

High School Diploma -

Garvey Maceo High
Clarendon Jamaica
06-2009

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Data Collection
  • Technical Support
  • Quality Control
  • Product and service solutions

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Digicel
01.2019 - 08.2022

Customer Service Representative

Western Union Money Services- Ankar
11.2015 - 06.2017

Consultant

Sutherland Global Service
11.2015 - 06.2017

High School Diploma -

Garvey Maceo High
Monique Barrett