Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Monique Coulas

Kitchener,ON

Summary

Dynamic professional with a proven track record in customer service and workflow management, notably at Kapgroup Services Lmt. Skilled in client relationship building and conflict resolution, I've enhanced team productivity and customer satisfaction. Leveraging goal-oriented mindset and comprehensive call center experience, I excel in optimizing operations and fostering strong client relationships.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Kapgroup Services Lmt.

Rackesh Kapoor
06.2021 - 01.2024
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Streamlined work processes by implementing efficient organizational systems and procedures.

Discerned Design

Owner / Decorator Home Stager
02.2007 - 04.2018
  • Enhanced visual appeal and marketability of realtor client homes through strategic staging. Bought and flipped homes for resale.

Manager

Moly Maid
04.2012 - 02.2013
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by promptly maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Property Manager

Tri- Plex Owner
01.2006 - 04.2007
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Helping Hands Commercial Janitorial

Owner Operator Independent
03.1990 - 01.2000
  • Reduced response times for assistance requests by efficiently prioritizing and organizing tasks.
  • Ensured a safe and comfortable environment by maintaining cleanliness standards and addressing potential hazards.
  • Delivered exceptional service by actively listening to client concerns and promptly addressing any issues that arose between businesses and contractors
  • Enhanced client satisfaction by providing personalized support and assistance in various tasks.
  • Developed strong relationships built on trust with managers and employees

Skills

  • Customer service
  • Goal-oriented mindset
  • Client relationship building
  • Complaint handling
  • Conflict resolution
  • Workflow management
  • Call center experience
  • Data entry
  • Dispute mediation
  • Customer satisfaction measurement
  • Documentation and reporting

Certification

  • Hand of Fellowship [Church of God Organization] 1999
  • Evangelical Training Association 1993-1997

Timeline

Kapgroup Services Lmt.

Rackesh Kapoor
06.2021 - 01.2024

Manager

Moly Maid
04.2012 - 02.2013

Discerned Design

Owner / Decorator Home Stager
02.2007 - 04.2018

Property Manager

Tri- Plex Owner
01.2006 - 04.2007

Helping Hands Commercial Janitorial

Owner Operator Independent
03.1990 - 01.2000

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Monique Coulas