Monique Coates
San Bernardino,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Digital Shopper
Walmart
09.2023 - 03.2024
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
In-Home Caregiver
IHSS In Home Support Services
10.2013 - 11.2022
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Improved patient outlook and daily living through compassionate care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported clients to doctor's appointments and errands.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Followed care plan and directions to administer medications.
Pharmacy Technician
Riverside University Health System
11.2015 - 04.2016
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Maintained proper storage and security conditions for drugs.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Answered telephones to respond to questions or requests.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Coordinated verification and filling of more than [100] daily prescriptions in high-volume hospital pharmacy environment.
Pharmacy Technician
CDC Pharmacy
02.2015 - 06.2015
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Pharmacy Technician
Walgreen's Pharmacy
01.2014 - 10.2014
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.
Pharmacy Technician
California Rehabilitation Center
11.2012 - 02.2013
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Entered prescription information into computer databases.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume prison pharmacy environment.
Education
Some College (No Degree) -
Chaffey College
Rancho Cucamonga, CAPharmacy Technician Certification -
Regional Occupational Program
Rialto, CA09.2008
Skills
- Time Management
- Medication Administration
- Pharmacy Operations
- Drug Inventory Control
- Ordering and Stocking Medications
- Cash Register Operations
- Dispensing Medications
- Relationship Building
- Prescription Filling and Labeling
- Data Entry
- Answering and Routing Calls
- Detail-Oriented
- Customer Service
- Problem-Solving Skills
- Insurance Verification
- Insurance Billing
- Online Order Processing
Certification
- Licensed Pharmacy Technician - 16 years
Timeline
Digital Shopper
Walmart
09.2023 - 03.2024
Pharmacy Technician
Riverside University Health System
11.2015 - 04.2016
Pharmacy Technician
CDC Pharmacy
02.2015 - 06.2015
Pharmacy Technician
Walgreen's Pharmacy
01.2014 - 10.2014
In-Home Caregiver
IHSS In Home Support Services
10.2013 - 11.2022
Pharmacy Technician
California Rehabilitation Center
11.2012 - 02.2013
Some College (No Degree) -
Chaffey College
Pharmacy Technician Certification -
Regional Occupational Program
- Licensed Pharmacy Technician - 16 years
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