Monique Chevarie
Saint John,Canada
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization. Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Corpatel
05.1996 - 11.1999
- Corparel
- Outbound call center, with surveys
- Connors brothers
- PACKING SARDINES
- Packing fish
- Working on a machine that cut the fish for u
- Made sure the weight of the fish was right
- Bayshore home heath
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Greeted guests in with friendliness and professionalism.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Home care worker
- Cooking dressing, cleaning, making sure the clients took medication right .
Warehouse Shipper
Conners Brothers
03.1998 - 11.2001
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Checked and rechecked orders before packaging and shipping items.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Followed safe handling processes for different types of loads and materials.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Balanced loads and secured items for safe and damage-free transport to destinations.
- Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
Education
Personal Support Certificate - Healh
Bayshore Home Heath
Saint John, NB08.2005
12 - Foundations For Graduate Legal Studies
Samuel De Champlain
Saint John, NB06.1994
Skills
- Problem solving
- Decision making
- Computer skills
- Complaint Resolution
- Report Preparation
- Account Updating
- Sales Closing
- Data Entry
- Technical Support
- Product Upselling
- Call Control
- Customer Service
- Delivery Tracking
- Quality Assurance
- Customer Support
- Data Gathering
- Performance Improvement
- Communicating With Clients
- Brand Representation
- Customer Communications
- Prospecting Skills
- Logging Call Information
- Database Research
- Call Center Customer Service
- Interpersonal Skills
- Answering Questions
- System Documentation
- Resolving Issues
- Record Preparation
- Fluent in Language
- Appointment Scheduling
- Problem-Solving Skills
- Cash Handling
- Inbound Phone Calls
- E-Commerce
- Training Experience
- Sales Expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Languages
French
Professional Working
En
Full Professional
Timeline
Warehouse Shipper
Conners Brothers
03.1998 - 11.2001
Call Center Representative
Corpatel
05.1996 - 11.1999
Home care worker
Personal Support Certificate - Healh
Bayshore Home Heath
12 - Foundations For Graduate Legal Studies
Samuel De Champlain
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