Monique Brooks
Summary
I am a mother of 3 children with special needs and a husband with physical and mental health issues who all qualified for the Disability Tax Credit several years ago. I have now been helping other deserving families for the past 15 years.
I'm a strong advocate for special education, physical and mental health issues, taxpayer relief for client debt, advocating with physicians, and CRA review and appeals if required. I provide resources for home renovation programs for disabled individuals, funding for special needs summer camps and so much more.Most of my DTC clients ask me to file their annual taxes. This is how I started doing taxes. I don't speak to them for a year, then they contact me during tax season and we do some catching up. on how their family is doing. I complete their taxes, either same day or next day. It's rewarding when my clients are happy and satisfied with their results.Overview
45
45
years of professional experience
Work History
Disability Tax Consultant
Self Employed At Disability Advocacy
02.2009 - Current
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Utilized tax software to prepare returns and meet deadlines.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Room Bookings Clerk
Queen's University
04.1991 - 07.1991
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed online booking inquiries with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of services, and facilities.
Restaurant Waitress
Marie Kingsway Restaurant
05.1978 - 09.1981
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
Education
Counseling And Interviewing
St. Lawrence College
Kingston, Ontario06.1992
High School Diploma -
La Citadelle High School
Cornwall, Ontario06.1981
Skills
- Data Input
- Quality Control Standards
- Tax Documentation
- Federal Tax Returns
- Tax Consulting
- Critical Thinking
Websites
In my spare time, I enjoy making birdbaths out of upcycled material, selling them in the summer.
In my spare time, I enjoy making birdbaths out of upcycled material, usually glass. I started to do this for the past 3 years. I have a giveaway draw on Mother's day to win a free birdbath. In order to be entered for the draw they have to go to my facebook page, "birdsong baths" and click on like and share. Last year I had over 250 entries. I really enjoy how happy the winners are to collect their birdbath. They know exactly where it's going to go in their garden or back yard. I have them send me a picture of it, once they get it home, then I post it on my facebook page for others to see.
Timeline
Disability Tax Consultant
Self Employed At Disability Advocacy
02.2009 - Current
Room Bookings Clerk
Queen's University
04.1991 - 07.1991
Restaurant Waitress
Marie Kingsway Restaurant
05.1978 - 09.1981
Counseling And Interviewing
St. Lawrence College
High School Diploma -
La Citadelle High School
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