Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monique Blaney

Moncton

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the roofing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Customer Service and Operations Analyst

Fransyl
09.2022 - Current
  • Provided exceptional support for customers, leading to increased loyalty and repeat business.
  • Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company
  • Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
  • Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
  • Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
  • Worked closely with other departments to develop and implement new strategies designed to improve overall customer satisfaction rates.
  • Provided information regarding charge accounts and loyalty programs.

Branch Administrator

Flynn Companies
11.2021 - 07.2022
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Complied with regulatory guidelines and requirements.
  • Handled confidential information professionally safeguarding sensitive company data at all times.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.

Customer Service Representative

Soprema
07.2010 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Louis J Robichaud
Shediac, NB

Skills

  • Customer service
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Payment processing
  • Order processing
  • Staff training
  • Product and service solutions

Languages

English

Timeline

Customer Service and Operations Analyst

Fransyl
09.2022 - Current

Branch Administrator

Flynn Companies
11.2021 - 07.2022

Customer Service Representative

Soprema
07.2010 - 07.2021

Louis J Robichaud

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Monique Blaney