A dynamic and disciplined professional who is motivated with hands on experience in healthcare, security operations, food service management and construction work. A rapid learner that is highly recognized for his strong work ethic, reliability, and works as a team. Highly skilled in effective communication skills and problem solving while fostering collaborative environments to drive the team and company with driven successful results and client satisfaction. Works excellent under pressure, and also passionate about helping others to reach knowledge, virtue, growth, competence all while maintaining positive feedback on performance and progress. I am a patient and enthusiastic person with strong problem solving skills along with operating machinery tools that allow me to be a confident leader in teaching to innovate instructional plans to better the lives of future generations in their daily work life.
Work History
Certified Nursing Assistant
Canyon Springs Post Acute
2022 - 2025
Assisted patients with daily living activities, ensuring comfort and safety.
Monitored vital signs and reported changes to nursing staff promptly.
Maintained cleanliness and organization of patient rooms and common areas.
Collaborated with healthcare team to develop individualized care plans.
Trained new nursing assistants on best practices for patient care techniques.
Implemented infection control protocols, enhancing overall facility hygiene standards.
Provide comprehensive ADLS for 40-60 residents weekly.
Perform 15-25 safe lifts and transfer per shift; monitor and document 400+ vital signs monthly.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Built rapport with patients and families, providing emotional support during difficult times.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Prevented cross-contamination by cleaning and sterilizing equipment.
Documented patient progress and activities accurately in electronic health record systems.
Used effective communication skills when interacting with diverse populations within the healthcare setting.
Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
Manager
Cold Stone Creamery
2021 - 2025
Led daily operations, ensuring efficient service and product quality standards.
Trained and mentored 10-15 team members on customer service excellence and operational procedures.
Implemented inventory management practices, reducing waste and optimizing stock levels.
Developed promotional strategies to enhance customer engagement and drive sales growth.
Improved service speed by 30% and increased annual sales by 18%
Maintained perfect cash accuracy across 1.200+ shifts
Provided exceptional customer service, addressing clinician inquiries promptly and professionally.
Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Delivered exceptional customer service, leading to positive reviews and referrals.
Increased clientele through exceptional customer service and professional communication skills.
Oversaw daily operations of ice cream service, ensuring high standards of customer satisfaction.
Developed promotional strategies to highlight new flavors and increase sales during seasonal events.
Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
Resolved customer complaints effectively, enhancing overall customer experience and loyalty.
Collaborated with management to improve service delivery processes, driving operational efficiency.
Greeted incoming customers and provided reliable, friendly customer service.
Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Managed long lines of customers during peak times while maintaining professionalism under pressure.
Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
Collaborated with team members to maintain smooth operations during high-volume periods.
Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
Observed health code regulations and internal policies for cleaning and sanitizing.
Managed inventory, restocking materials, ordering supplies before running low and avoiding service interruptions.
Gathered customer feedback to inform menu changes and specials, adapting to trends.
Kept freezer and storage areas organized, optimizing workflow and reducing preparation time.
Conducted daily opening and closing procedures, ensuring readiness for business.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Managed daily cleaning tasks to ensure hygienic and orderly environments that comply with health standards.
Collaborated with team members to resolve issues and enhance service quality.
Mopped and vacuumed floors to remove residue and restore finished appearance.
Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
Opened new store locations, ensuring compliance with operational standards and procedures.
Conducted staff training on customer service protocols and inventory management systems.
Collaborated with management to develop and execute successful grand opening events, drawing large crowds and generating positive publicity.
Developed comprehensive training materials for new hires to streamline their onboarding process and ensure consistent knowledge across all roles in the store''s operation.
Provided exceptional customer service experiences through attentive listening, problem-solving skills, ensuring high levels of repeat business from loyal patrons.
Utilized social media platforms effectively as part of the overall marketing strategy, increasing online visibility and engagement with potential customers.
Construction Worker
Granite Construction Company
2023 - 2023
Operated heavy machinery to execute construction tasks efficiently and safely.
Collaborated with team members to ensure adherence to project timelines and quality standards.
Implemented safety protocols, reducing workplace accidents and enhancing team awareness.
Assisted in training new workers on equipment operation and safety procedures.
Conducted site inspections to identify hazards and recommend corrective measures.
Maintained tools and equipment, ensuring optimal performance and reliability during operations.
Led small teams in executing specific tasks, fostering teamwork and skill development among members.
Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Loaded, unloaded, and moved material to and from storage and production areas.
Operated power equipment to move materials and promote job efficiency.
Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
Collaborated with architects and engineers to resolve unforeseen issues, maintaining project momentum.
Led team in high-pressure environments to meet strict deadlines, ensuring project completion on time.
Conducted safety audits to ensure compliance with federal and state regulations, reducing workplace accidents.
Operated forklifts and pallet jacks for efficient material transport within warehouse
Trained new employees on safety procedures and equipment handling protocols
Operated various hand and power tools to complete assembly tasks efficiently.
Assisted in training new staff on tool usage and operational procedures.
Maintained inventory levels of tools and equipment, ensuring availability for operations.
Conducted routine inspections of tools to ensure proper functionality and safety compliance.
Implemented improvements in workflow that enhanced overall productivity within the team.
Supported continuous improvement initiatives by suggesting changes in tool-handling processes for increased productivity.
Safeguarded company assets by maintaining strict adherence to security protocols for tool storage areas.
Diagnosed and repaired mechanical systems to ensure optimal functionality.
Collaborated with team members to troubleshoot complex technical problems efficiently.
Streamlined workflows by recommending process improvements for operational efficiency.
Maintained accurate records of repairs and maintenance activities for compliance audits.
Troubleshot equipment breakdowns and performed preventive maintenance.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Improved equipment functionality by conducting regular maintenance checks and repairs.
Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
Installed new locks, door handles, and door closers.
Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
Performed electrical and mechanical repairs of production equipment to minimize downtime.
Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
Assisted management in developing long-term plans for equipment upgrades and replacements.
Conducted energy audits to identify savings opportunities, resulting in significant decrease in utility expenses.
Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
Improved machine efficiency, conducting regular diagnostics and repairs.
Diagnosed equipment malfunctions to ensure timely repairs and minimize downtime.
Collaborated with cross-functional teams to resolve complex technical issues efficiently.
Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
Identified root causes of recurring issues, implementing long-term solutions to prevent future occurrences.
Increased system uptime by monitoring performance metrics and addressing potential issues proactively.
Collaborated with cross-functional teams to develop innovative solutions, resulting in improved system performance.
Conducted detailed investigations into system malfunctions, ensuring accurate identification of underlying causes for swift remediation efforts.
Reduced equipment failures through implementation of preventive maintenance schedules.
Optimized network operations through regular assessment, upgrades, and maintenance activities.
Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
Installed, configured and maintained computer systems and network connections.
Tested new software and hardware prior to deployment.
Assembled wiring harnesses using hand tools and power equipment to ensure quality standards.
Conducted thorough inspections of electrical components for compliance with safety regulations.
Performed routine maintenance checks on electrical systems to prevent future failures or malfunctions.
Performed detailed testing for proper connections, ensuring high-quality performance across all projects completed.
