MONIQUE BIRNEY
Calgary,AB
Summary
Results-oriented professional with experience providing administrative, clerical, and medical support. Proven ability to provide excellent customer service while managing multiple tasks and working efficiently under pressure. An excellent communicator with demonstrated ability to collaborate with physicians and staff to ensure seamless workflow. Proficient in medical terminology, billing and coding, and office software applications.
Overview
9
9
years of professional experience
Work History
Administrative Assistant / ECG Tester
North West Cardio
04.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used HealthQuest to schedule appointments for doctor visits and procedures.
CLIENT CARE COORDINATOR / REFERRAL COORDINATOR
PREVENTOUS COLLABORATIVE HEALTH
09.2022 - 03.2023
- Supported patient care excellence via planning and interpretation of programs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Completed resident assessments in accordance with current regulations and guidelines.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Answered customer questions via telephone, email and live chat services.
- Interacted with team members across departments to research and resolve customer issues.
PROPERTY MANAGER
SOUTH POINTE CONDO
06.2022 - 08.2022
- Scheduled patient appointments, tests, and procedures in computerized scheduling system
- Prepared new patient charts by charting and copying and completing medical documents
- Processed authorization approval forms for ultrasounds, MRIs and CT scans
- Used EMR software to manage patient records and files
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays
- Developed and maintained effective relationships with healthcare staff, patients, and insurance providers
- Processed patient registration, medical forms, and release of information requests
- Handled daily office operations such as filing, data entry, and inventory management
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff
- Planned, scheduled, and coordinated general maintenance and major repair projects
- Oversaw and maintained accurate records of all tenant occupancy
- Operated property within budgeted income and expense guidelines
- Developed and maintained professional relationships with residents, community and owners.
SITE LEAD
PEAK MEDICAL SPECIALITY
11.2014 - 06.2022
- Conducted regular property inspections to identify potential maintenance issues
- Prepared and presented detailed status reports of properties to owners
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability
- Implemented and administered programs and services in health care and medical facility, including personnel administration, training and coordination of medical, nursing, and physical plant staff
- Managed change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in focus of care
- Used EMR software to manage patient records and files
- Processed patient registration, medical forms, and release of information requests
- Developed and maintained effective relationships with healthcare staff, patients, and insurance providers
- Handled daily office operations such as filing, data entry, and inventory management
- Processed authorization approval forms for ultrasounds, MRIs and CT scans
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays
- Prepared new patient charts by charting and copying and completing medical documents
- Compiled and recorded medical charts, reports and correspondence, using typewriter and personal computer
- Received and route messages and documents, such as laboratory results, to appropriate staff
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records
- Prepared correspondence and assisted physicians and medical scientists with preparation of reports, speeches, articles and conference proceedings
- Completed documents, case histories, and forms, such as intake and insurance forms
- Assisted with onboarding process for new medical staff members by coordinating orientation activities
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
Education
Bachelor of Science - Computer Science
Athabasca University
Athabasca, AB07.2025
Skills
- Process Improvement
- Quality Assurance
- Organizational Standards
- Customer Care
- Staff Management
- Fast Learning
Timeline
Administrative Assistant / ECG Tester
North West Cardio
04.2023 - 08.2023
CLIENT CARE COORDINATOR / REFERRAL COORDINATOR
PREVENTOUS COLLABORATIVE HEALTH
09.2022 - 03.2023
PROPERTY MANAGER
SOUTH POINTE CONDO
06.2022 - 08.2022
SITE LEAD
PEAK MEDICAL SPECIALITY
11.2014 - 06.2022
Bachelor of Science - Computer Science
Athabasca University
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