Monique Bautista
Riverside
Summary
Dynamic professional with a proven track record in customer service and relationship building, Bilingual in Spanish . with reliable support and multitasking skills , Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional communication skills and problem-solving abilities. Achieved significant improvements in client engagement and operational efficiency.
Overview
7
7
years of professional experience
Work History
Caregiver
Ivy park of wellington
Laguna Woods
10.2024 - 03.2025
- Recorded client status progress and challenges in logbooks and reports.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed safe lifting and transferring techniques to transport residents.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
Sales Associate
Dennis Uniform
Mission Viejo
06.2024 - 09.2024
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers and provided exceptional customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled customer complaints in a professional manner.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Marketing Manager
USACEA Solar
Draper
05.2022 - 04.2024
- Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
- Developed strong relationships with customers by providing helpful advice and suggestions for products they may be interested in purchasing.
- Performed outbound calls to follow up on customer inquiries.
- Suggested process improvements that could enhance efficiency when handling calls.
- Supervised the department and provided guidance and feedback to other marketing professionals.
- Worked with management team to oversee and monitor marketing strategy.
Resident Care Coordinator
The Lodge of riverton
Riverton
07.2020 - 05.2022
- Performed assessments on new admissions and provided orientation to new residents regarding facility rules and regulations.
- Educated family members about their loved one's condition and treatment plan.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Collaborated with interdisciplinary team members to coordinate care services.
- Provided support and guidance to residents in daily living activities.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Sales Associate
Maurices
Heber
07.2018 - 03.2021
- Computed purchases and received and processed cash or credit payment.
- Developed trusting relationships with customers by making personal connections.
- Processed transactions using a point-of-sale system.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled returns and exchanges according to company policies.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06-2018
Skills
- Customer service
- Communication skills
- Retail sales customer service
- Problem-solving
- Point of sale
- Relationship building
- Multitasking
Languages
Spanish
Professional
Timeline
Caregiver
Ivy park of wellington
10.2024 - 03.2025
Sales Associate
Dennis Uniform
06.2024 - 09.2024
Marketing Manager
USACEA Solar
05.2022 - 04.2024
Resident Care Coordinator
The Lodge of riverton
07.2020 - 05.2022
Sales Associate
Maurices
07.2018 - 03.2021
High School Diploma -
Trabuco Hills High School
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