Monique Aguirre
Montebello
Summary
Professional with strong knowledge in case management, prepared to make significant impact in the lives of others. Ability to collaborate with teams and adapt to changing needs. Reliable and results-focused, with commitment to achieving positive outcomes for the community.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Mercedes Diaz Homes
01.2019 - 02.2021
- Delivered direct care and support to individuals with developmental disabilities.
- Implemented individualized support plans to enhance client well-being.
- Assisted clients in daily living activities, fostering independence and skill development.
- Coordinated community integration activities, promoting social engagement and inclusion.
- Monitored client progress and reported on behavioral changes to interdisciplinary team.
- Developed behavior management strategies to improve client outcomes and safety.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Cashier
Jack in the Box
01.2017 - 07.2019
- Assisted in inventory management by restocking shelves and organizing merchandise.
- Resolved customer inquiries and complaints professionally to enhance satisfaction.
- Maintained cleanliness and organization of the checkout area to promote a welcoming environment.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Processed transactions accurately using POS systems, ensuring efficient customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Receptionist
Farmers Insurance Agency
10.2016 - 02.2018
- Greeted clients and visitors, ensuring a welcoming atmosphere in the office.
- Managed incoming calls and directed them to appropriate staff members efficiently.
- Scheduled appointments for agents and maintained organized calendars to optimize workflow.
- Collaborated with team members to streamline office procedures and improve customer service experience.
- Updated client records in management systems, ensuring accuracy and compliance with agency standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Psychology
Compton College
Compton, CA10-2024
Associate of Science - Sociology
Compton College
Compton10-2024
Skills
- Time management
- First aid and safety
- Client support
- Compassionate caregiving
- Client documentation
- Decision-making support
- Health and safety requirements
- Relationship building
- Appointment scheduling
- Transportation
- Disability awareness
- ADL support
- Progress documentation
Timeline
Direct Support Professional
Mercedes Diaz Homes
01.2019 - 02.2021
Cashier
Jack in the Box
01.2017 - 07.2019
Receptionist
Farmers Insurance Agency
10.2016 - 02.2018
Psychology
Compton College
Associate of Science - Sociology
Compton College
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