Monique Aguilera
Long Beach
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Server
Crab Pot Restaurant
Long Beach
07.2022 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server /Bartender
Avila's El Ranchito
Seal Beach
03.2016 - 10.2024
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server / Bartender
Ejs Malloys
Long Beach
03.2016 - 05.2021
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Garnished dishes and beverages to serve visually appealing menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Katella Deli Bakery & Restaurant
Los Alamitos
08.2012 - 03.2016
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
Skills
- Table resetting
- Hostess support
- Daily specials memorization
- Food inspection
- Dining customer service
- Food sales and promotion
- Food running
- Food and beverage pairings
- Allergy awareness
- Upselling techniques
- Multitasking and organization
- Foreign language proficiency
Timeline
Server
Crab Pot Restaurant
07.2022 - Current
Server /Bartender
Avila's El Ranchito
03.2016 - 10.2024
Server / Bartender
Ejs Malloys
03.2016 - 05.2021
Server
Katella Deli Bakery & Restaurant
08.2012 - 03.2016