January 2021–Present, 2017–2019
- Conduct safety behavior audits and blockage observations
- Develop the day's game plan, maximizing baggage room coverage according to employee qualifications and peak periods;
- Be an example and role model for safe behavior;
- Meet team needs for personal protective equipment (PPE) and uniforms;
- Communicate and collaborate with operations supervisors, employee experience, operator and CCOA;
- Executes, with his/her team, contingency plans drawn up by operations supervisors.
- Maintains operational standards for various KPI (e.g. scan accuracy report, Kizeo target, intervention time for blockages, transit, OSB and others).