Monika Wolinski
Mississauga,ON
Summary
Accomplished Office Manager and General Manager with over 7 years of progressive leadership experience in office administration, business operations, bookkeeping, customer service, and staff supervision. Expertise in streamlining workflows, managing teams, coordinating schedules, maintaining financial records, and delivering exceptional client experiences drives operational excellence.
Overview
1
1
Certification
11
11
years of professional experience
Work History
General Manager
Mississauga Car Detailing
Mississauga, ON, Canada
01.2025 - Current
- Lead daily business operations, staff scheduling, workflow management, and customer service.
- Manage client relationships, invoicing, business communications, and appointment coordination.
- Developed strategic marketing initiatives that increased client engagement and retention.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
Office Manager
Karmann Fine Cars
Toronto
01.2024 - 01.2025
- Managed daily office operations within a busy automotive dealership.
- Coordinated appointments, customer communications, contracts, and administrative records.
- Maintained confidential documentation and supported operational improvements.
Supervisor / Bookkeeper
Go Construction Services Ltd.
Mississauga
01.2018 - 01.2024
- Supervised office operations and administrative staff for over six years.
- Managed bookkeeping, invoicing,and financial records.
- Trained and mentored team members on safety protocols and best practices.
- Supervised daily operations to ensure project timelines were met consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised daily demolition operations, ensuring compliance with safety regulations and industry standards.
- Collaborated with project managers to assess demolition plans and provide technical input for execution strategies.
- Enhanced project efficiency by managing demolition crews and delegating tasks according to individual strengths.
- Collected, removed and disposed of debris in line with company standards and regulatory requirements.
Dispatcher
Rally Logistics
Woodbridge, ON
01.2015 - 03.2016
- Communicated with drivers to address issues, ensuring adherence to safety and compliance standards.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
Graduate Diploma - Spa Management & Aesthetics
Humber College
Vaughan, ONDiploma - Social Service Worker
Sheridan College
Brampton, ONSkills
- Leadership & Supervision
- Office Administration
- Bookkeeping & Invoicing
- Customer Service
- Microsoft Office
- English & Polish(Fluent)
- Full G Driver's Licence
- Operations management
- Team player
- Efficient multi-tasker
- Staff management
- Administrative skills
- Motivation
- Bilingual
Languages
English
Full Professional
Polish
Native or Bilingual
Certification
WHISM
SMART SERVE
WORKING AT HEIGHTS
CVOR CERTIFIED
G DRIVING LICENCE
SCISSOR LIFT OPERATOR CERTIFICATE
Timeline
General Manager
Mississauga Car Detailing
01.2025 - Current
Office Manager
Karmann Fine Cars
01.2024 - 01.2025
Supervisor / Bookkeeper
Go Construction Services Ltd.
01.2018 - 01.2024
Dispatcher
Rally Logistics
01.2015 - 03.2016
Graduate Diploma - Spa Management & Aesthetics
Humber College
Diploma - Social Service Worker
Sheridan College
PROFESSIONAL STRENGTHS
- Strong leadership
- Excellent communication
- Detail-oriented
- Highly organized
- Customer-focused
- Fast-paced environment experience
- Team building
- Problem solving