Monika Skop
Winnipeg,Canada
Summary
Dedicated customer service professional with over 6 years of experience, known for a strong work ethic, friendliness, and exceptional interpersonal skills. Proven ability to thrive in both team environments and independent roles, consistently delivering high-quality service.
Overview
8
8
years of professional experience
Work History
Content Creator and Marketing Coordinator
My Student Wellbeing
Winnipeg, MB
10.2024 - Current
- Researched topics related to the brand's industry to develop original content ideas.
- Developed content calendars for various social media platforms including Facebook, Twitter, Instagram, Pinterest and YouTube.
- Researched current trends in digital marketing industry to stay up-to-date on best practices.
- Created engaging multimedia content, including graphics, photos, and videos.
- Created video content for digital platforms using video editing software applications.
Visitor Service Representative
Assiniboine Park Conservancy
Winnipeg, Canada
09.2023 - 02.2025
- Utilized knowledge of local attractions to provide recommendations to guests
- Greeted visitors and answered inquiries about the tickets, memberships, and programs
- Processed payments using point-of-sale systems and cash registers
- Managed ticket sales for daily visitors, groups, and special events
- Maintained a clean and organized reception area by stocking brochures and other materials
Social Media Manager (Seasonal)
Arnes Farmers Market
Gimli, Canada
06.2023 - 10.2023
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn
- Identified potential opportunities for collaborations between the company and other organizations
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly
- Managed the daily operations of all assigned social media accounts
Beauty Advisor
Sally Beauty
Winnipeg, Canada
09.2022 - 08.2023
- Helping customers find beauty products that are right for them, giving recommendations
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
Restaurant Hostess
Seagulls Restaurant and Lounge
Gimli, Canada
06.2020 - 01.2021
- Greeted customers and escorted them to their tables
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables
- Monitored dining room activity to ensure all guests were receiving optimal service
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests
Brand Ambassador
Old Navy
Winnipeg, Canada
03.2017 - 03.2020
- Assisted customers with product selection, sizing and styling
- Processed returns, exchanges, and refunds in accordance with company policies
- Handled customer complaints in a professional manner
- Developed strong relationships with customers by providing personalized assistance and support
Picture Editor
Kaiju Productions
Winnipeg, Canada
05.2017 - 02.2020
- Took large volumes of raw footage and determined which shots to use, cut or move to achieve creative vision
- Enhanced filmed segments with programmed computerized graphic effects
- Collaborated with producers, directors, and other creatives on projects to ensure desired results
- Edited raw footage into cohesive narratives using Adobe Premiere Pro
Education
Diploma - Social Media Marketing
CDI College
Winnipeg, MB08-2023
Bachelor of Arts - Theatre And Film
University of Winnipeg
Winnipeg, MB08-2021
Skills
- Friendly customer service
- Multitasking and organization
- Strong interpersonal skills
- Time management abilities
Timeline
Content Creator and Marketing Coordinator
My Student Wellbeing
10.2024 - Current
Visitor Service Representative
Assiniboine Park Conservancy
09.2023 - 02.2025
Social Media Manager (Seasonal)
Arnes Farmers Market
06.2023 - 10.2023
Beauty Advisor
Sally Beauty
09.2022 - 08.2023
Restaurant Hostess
Seagulls Restaurant and Lounge
06.2020 - 01.2021
Picture Editor
Kaiju Productions
05.2017 - 02.2020
Brand Ambassador
Old Navy
03.2017 - 03.2020
Diploma - Social Media Marketing
CDI College
Bachelor of Arts - Theatre And Film
University of Winnipeg
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