Summary
Overview
Work History
Education
Skills
Languages
Timeline
Monika Sikora

Monika Sikora

Toronto,Ontario

Summary

Dynamic professional with a proven track record in customer service excellence and problem-solving, honed across roles at Polka Deli, Masque Spa and Laser Clinic, and Dr. A. Heydari Dentistry. Leveraged patience and empathy to enhance customer satisfaction and loyalty, while mastering advanced skincare techniques and efficient administrative support. Demonstrated work ethic and integrity, significantly improving client retention and team performance.

Overview

12
12
years of professional experience

Work History

Cashier

Polka Deli
09.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Licensed Medical Aesthetician

Masque Spa and Laser Clinic
01.2013 - 12.2019
  • Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
  • Utilized advanced technology and techniques to deliver effective non-surgical aesthetic procedures.
  • Improved skin health and appearance for clients with various skin concerns through customized facials and peels.
  • Mentored junior aestheticians in best practices and technique application, resulting in improved team performance overall.
  • Increased client retention rate by consistently delivering exceptional customer service and follow-up care.
  • Attended professional development workshops regularly to stay informed on industry best practices, enhancing client experiences as a result.
  • Educated clients on proper skincare routines, leading to improved long-term results and overall wellbeing.
  • Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
  • Recommended retail products for at-home use.
  • Sterilized equipment for patient treatments.
  • Stocked treatment rooms with proper supplies.
  • Recommended and performed microdermabrasion, peels and laser treatments.

Front Desk Receptionist

Dr. A. Heydari Dentistry
09.2014 - 08.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Organized and maintained files and records to ensure up-to-date documentation.

Education

Medical Aesthetic

Canadian Aesthetic Academy
02.2012

Ontario Secondary School -

Scarborough Center For Alternative Studies
06.2004

Skills

  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Customer service excellence
  • Customer assistance
  • Problem-solving

Languages

English
Full Professional
Polish
Native or Bilingual

Timeline

Cashier - Polka Deli
09.2019 - Current
Front Desk Receptionist - Dr. A. Heydari Dentistry
09.2014 - 08.2019
Licensed Medical Aesthetician - Masque Spa and Laser Clinic
01.2013 - 12.2019
Canadian Aesthetic Academy - , Medical Aesthetic
Scarborough Center For Alternative Studies - Ontario Secondary School ,

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Monika Sikora