Summary
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
Overview
Generic

Monika Sharma

Vancouver,Canada

Summary

Proven track record in customer service, and digital marketing. Skilled at leading teams, optimizing sales strategies, and enhancing customer experiences to drive revenue growth. Successfully managed operations as a Shift Manager at McDonald's, improving team efficiency and service quality. Expertise in social media marketing and digital campaigns, leading to increased brand engagement at ADCRUNK. Seeking to apply leadership, sales, and marketing skills in a dynamic marketing environment.

Work History

Shift Manager

McDonald's
12.2022 - Current
  • Managed daily store operations, ensuring smooth customer service and team efficiency
  • Supervised employees, delegated tasks, and provided training to enhance performance
  • Handled cash transactions, processed payments, and maintained accurate financial records
  • Resolved customer complaints efficiently, ensuring a positive dining experience
  • Assisted in inventory management, stock replenishment, and store organization

Social Media Marketing Manager (On-Site)

ADCRUNK
01.2021 - 08.2022
  • Regular social media Posting and account management
  • Developed and executed social media campaigns on several platforms to enhance brand exposure and interaction
  • Developed and implemented content strategy to strengthen brand identification and broaden audience reach
  • Worked with many teams to coordinate marketing strategies with company goals
  • Responsible for community involvement and requests from customers to guarantee prompt responses and favorable encounters
  • Executed growth initiatives to expand following base and improve user engagement
  • Employed social media management tools and analytics to monitor progress and modify plans as needed
  • Proficient in crafting engaging posts in various formats including videos, gifs, images, and carousal layouts

Education

Digital Marketing with Co-op -

Canadian College of Business Technology
Vancouver, British Columbia
10.2025

Skills

  • POS systems
  • Microsoft Office
  • Google Analytics
  • SQL
  • Graphic design tools
  • SEO
  • Pay-Per-Click (PPC)
  • Email Marketing
  • Google Ads
  • Social Media Management
  • Website Design
  • Copywriting
  • Multimedia content development
  • Engaging post designs
  • Campaign performance optimization
  • Communication
  • Problem-solving
  • Team collaboration
  • Adaptability
  • Multitasking
  • Customer service focus
  • Staff development

Accomplishments

  • Increased social media engagement by 50% through strategic content and targeted campaigns.
  • Resolved product issue through consumer testing.
  • Increased social media engagement by 40% using Hootsuite to schedule and manage multi-platform campaigns.
  • Executed targeted email marketing campaigns through Mailchimp, leading to a 25% increase in customer retention.

Certification

  • Certification of social media marketing (Online) - Udemy
  • Certification of Internship in social media marketing – Adcrunk, Jodhpur

Languages

Hindi
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Shift Manager

McDonald's
12.2022 - Current

Social Media Marketing Manager (On-Site)

ADCRUNK
01.2021 - 08.2022

Digital Marketing with Co-op -

Canadian College of Business Technology

Overview

4
4
years of professional experience
1
1
Certificate

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Monika Sharma