Monika Shami
Langley
Summary
Dynamic Traffic Control Flagger with proven expertise at Sunrise Flagging, adept at ensuring safety and efficiency in high-pressure environments. Skilled in critical thinking and active listening, I excelled in coordinating traffic flow and training new staff, enhancing site safety and minimizing disruptions during construction operations.
Professional, reliable traffic control specialist equipped to manage traffic flow and ensure safety on job sites. Adept at communicating clearly with team members and adapting to changing conditions. Strong skills in hazard identification, safety protocols, and traffic management. Known for maintaining high standards and consistently delivering results in collaborative environments.
Overview
7
7
years of professional experience
Work History
Traffic Control Flagger
Sunrise Flagging
09.2023 - Current
- Monitored traffic flow to ensure safety for pedestrians and construction workers.
- Set up and maintained signage to direct vehicles efficiently around work zones.
- Communicated effectively with crew members to coordinate site activities and minimize disruptions.
- Conducted safety checks on equipment and tools to uphold compliance with industry standards.
- Assisted in training new flaggers on protocols and best practices for effective traffic control.
- Responded promptly to changing conditions by adjusting traffic patterns as needed for site safety.
- Documented daily logs of site activity, incidents, and safety measures implemented throughout shifts.
Traffic Control Flagger
Prime Traffic Solutions
11.2022 - 08.2023
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
Customer Service Representative
Coast Spas
12.2018 - 05.2022
- Resolved customer inquiries efficiently, providing accurate product information and support.
- Managed order processing and tracked shipments to ensure timely delivery.
- Assisted in training new staff on customer service protocols and systems.
- Facilitated communication between departments to improve customer experience and resolve issues.
Education
High School Diploma -
Sands Secondary
North Delta, BC06-2015
Skills
- Quick learner
- Stress tolerance
- Critical thinking
- Active listening
- Complaint handling
- Complaint resolution
Languages
English
Native or Bilingual
Timeline
Traffic Control Flagger
Sunrise Flagging
09.2023 - Current
Traffic Control Flagger
Prime Traffic Solutions
11.2022 - 08.2023
Customer Service Representative
Coast Spas
12.2018 - 05.2022
High School Diploma -
Sands Secondary