Monika Serpa

*Ensured student safety during lunch periods by supervising classrooms during meal time and intervening in any conflicts or issues promptly that may arise. *Collaborated with school staff to address any concerns or issues regarding student behavior during lunch periods. *Monitored students during lunchtime and provided verbal cues to students to manage behavior and assist with problem solving. *Supported the implementation of school-wide policies and procedures related to student conduct during lunch.

*Ensured Student confidentiality is maintained. *Handled emergency situations calmly and efficiently when necessary, providing first aid and following school protocols. *Maintained up-to-date knowledge on allergy restrictions.

*Kept positive relationships with students, providing guidance and support during their lunch breaks.

*Created a war and welcoming atmosphere, promoting inclusivity among students of diverse backgrounds and needs.

• Wrapped, weighed and filled product with efficiency to manage high volume of customers.
• Handled customer concerns or complaints with professionalism ae.
• Followed proper safety, handling, and cross-contamination procedures.
• Maintained a clean and organized meat department workspace.
• Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.
• Developed an understanding of various cuts of meat, enabling accurate recommendations to customers based on their preferences.
• Cut meats to customer specifications and answered questions about specialty products.
• Provided knowledgeable advice on cooking techniques and recipes, enhancing customer experience and fostering loyalty.

• Maintained a clean and organized store environment.
• Restocked shelves and organized displays in alignment with merchandising standards.
• Offered personalized customer service to all customers to support satisfaction and loyalty.
• Greeted customers, identified needs and provided product advice.
• Processed customer transactions accurately, ensuring a seamless checkout experience.
• Pressed and folded items upon arrival in store to increase visual appeal.
• Adhered strictly to company policies regarding returns/exchanges while keeping customers'' best interests in mind.

• Provided respite care services for family members needing temporary relief from caregiving responsibilities.
• Improved client well-being by implementing individualized support plans and providing daily assistance.
• Provided transportation services for clients to attend medical appointments, recreational outings, or other necessary engagements.
• Ensured client safety with thorough risk assessments and consistent monitoring of their environment.
• Developed strong rapport with clients through active listening skills and empathetic communication techniques.
• Assisted clients per with bathing, dressing, grooming and eating.
• Provided compassionate care during personal care routines, promoting dignity and respect for each client.
• Transported and accompanied clients to therapy and doctor appointments.
• Completed home management tasks by preparing meals, grocery shopping and cleaning.
• Developed Individual Education Plans for students with special needs.
• Used assistive devices such as lifts, wheelchairs, walkers and bathing equipment.

• Assisted clients with daily living activities to promote self-sufficiency and personal growth.
• Collaborated effectively with other service providers such as healthcare professionals or educators in order to facilitate holistic care for clients.
• Enhanced client independence by implementing personalized support plans and life skills training.
• Ensured compliance with regulations by maintaining up-to-date documentation on client records.
• Improved quality of life for clients through effective communication, relationship building, and emotional support.
• Implemented crisis intervention techniques to de-escalate challenging behaviors while maintaining the safety of all involved parties through counseling and CPI.
• Guided developmentally disabled adults through customized day programs.
• Facilitated community integration for clients through participation in social events and recreational activities.
• Maintained accurate records of client progress, adjusting support strategies as necessary for optimal outcomes.
• Coordinated with families to provide updates on client progress, address concerns, and gather valuable input for care planning purposes.
• Demonstrated commitment to client-centered care by advocating for clients'' rights and needs, both within the organization and throughout the community.
• Contributed to a supportive team environment by actively participating in staff meetings, sharing ideas, and offering constructive feedback when appropriate.
• Administered medication safely under strict guidelines, ensuring proper dosage and adherence to prescribed schedules.
• Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
• Liaised with families to ensure the best care for their family member residing in a group home.
• Assisted in the deinstitutionalization process.