MONIKA SASSI
Montreal,Canada
Summary
HR Specialist with extensive experience in employee relations and conflict resolution at HMS Host. Proven ability to enhance workplace culture through effective policy implementation and compliance. Expertise in crisis management and team collaboration, contributing to organizational success while prioritizing employee satisfaction and safety compliance.
Overview
13
13
years of professional experience
Work History
HR SPECIALIST
HMS HOST
01.2023 - Current
- Directed employee relations case management, supporting a safe and inclusive work environment through issue resolution, policy adherence, and conflict mitigation in alignment with Transport Canada and organizational standards.
- Partnered with leadership to investigate employee complaints, applied remediation strategies, and ensured appropriate documentation, while maintaining sensitivity and confidentiality.
- Interpreted HR policies, workplace trends, and team feedback to advise management on culture-building strategies and risk mitigation.
- Provided consulting support to managers and staff across various HR functions, including onboarding, performance improvement, workplace safety, and engagement initiatives.
- Contributed to the delivery and adaptation of corporate HR programs (e.g., onboarding, health & safety campaigns), customizing communication materials to meet local operational needs.
- Ensured compliance with federal HR regulations by updating practices in collaboration with legal and HR business partners and monitored adherence to company-wide policies.
- Maintained accurate employee data in alignment with operational reporting needs, supporting organizational health insights and data-driven decision-making.
HR COORDINATOR
IBE GROUP
06.2021 - 03.2023
- Managed national talent acquisition and onboarding processes, ensuring seamless integration for new hires.
- Developed policies and procedures to enhance workplace efficiency and employee satisfaction.
- Maintained accurate employee records, ensuring compliance with industry standards.
Team Leader
BMO Financial Group
11.2018 - 03.2021
- Delivered top-tier customer service by assisting clients with financial inquiries and resolving account issues.
- Developed strong communication and interpersonal skills while working with a diverse clientele.
- Maintained professionalism and empathy in handling customer concerns.
Customer Service Team Lead
UPS Canada
11.2017 - 11.2018
- Supervised a team handling customs declarations and shipment releases, ensuring smooth operations.
- Provided excellent service to clients by addressing inquiries and resolving delivery concerns promptly.
- Trained and coached employees to enhance performance and customer satisfaction.
Team Leader
Rogers Communications
01.2014 - 11.2017
- Led a high-performing call center team to achieve customer service excellence.
- Delivered personalized support to customers, resolving concerns efficiently.
- Trained and mentored staff to enhance communication and problem-solving skills.
Database Administrator
International Committee of the Red Cross (ICRC)
02.2012 - 09.2013
- Organized logistics for international teams, including travel, accommodations, and visas.
- Provided administrative support to ensure seamless operations for field teams.
Education
BA - HUMAN RESOURCES AND MANAGEMENT
MCGILL UNIVERSITY
01.2020
BA - LITERATURE
MCGILL UNIVERSITY
01.2010
Skills
- HR policy administration
- Employee lifecycle management
- Conflict resolution and complaint handling
- Customer service and relations
- Safety compliance
- Team collaboration and leadership
- Communication and interpersonal skills
- Cultural awareness and multilingual skills
- Crisis management and emergency response
Languages
English
Native/ Bilingual
French
Full Professional
References
References available upon request.
Timeline
HR SPECIALIST
HMS HOST
01.2023 - Current
HR COORDINATOR
IBE GROUP
06.2021 - 03.2023
Team Leader
BMO Financial Group
11.2018 - 03.2021
Customer Service Team Lead
UPS Canada
11.2017 - 11.2018
Team Leader
Rogers Communications
01.2014 - 11.2017
Database Administrator
International Committee of the Red Cross (ICRC)
02.2012 - 09.2013
BA - HUMAN RESOURCES AND MANAGEMENT
MCGILL UNIVERSITY
BA - LITERATURE
MCGILL UNIVERSITY
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