Monika Sandhu
Brampton,ON
Summary
Proven track record in enhancing customer loyalty and streamlining call management at Walmart, demonstrating exceptional customer service and active listening skills. Leveraged strong communication abilities to effectively convey product information at Costco, significantly improving customer engagement. Expert in quickly adapting to new challenges and focusing on impactful customer solutions.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
10.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CDS Product Demonstrator
Costco
05.2022 - 08.2023
- Recommended specific product options to meet customer needs.
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Assisted customers in locating items, addressed questions and provided product samples.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Utilized strong communication skills to convey complex product information clearly and concisely to a diverse range of customers.
Education
High School Diploma -
CIMT College
Malton, ON 05.2001 -
BBA - Banking And Finance
Sant Kanwar Ram Higher Secondary School
Gwalior, Madhya Pradesh 05.2001 -
Skills
Quick-learning
Customer Service
Active Listening
Call Management
Customer Focus
Languages
English
Full Professional
Timeline
Customer Service Representative
Walmart
10.2022 - 11.2023
CDS Product Demonstrator
Costco
05.2022 - 08.2023
High School Diploma -
CIMT College
05.2001 -
BBA - Banking And Finance
Sant Kanwar Ram Higher Secondary School
05.2001 -
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