Tarun Rathour

• Managed and improved customer service functions for reception and lounge areas.
• Successfully resolved booking discrepancies by liaising with reservation agents, ensuring minimal disruption to guest plans.
• Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.
• Collaborated with various departments to ensure seamless guest experiences during their stay.
• Ensured adherence to all safety regulations within the property, promoting a secure environment for guests at all times.
• Proactively anticipated guest needs by maintaining up-to-date knowledge of local attractions and amenities.
• Managed guest feedback effectively, implementing necessary changes for continuous improvement.
• Streamlined check-in and check-out processes for improved efficiency and guest experience.
• Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.

• Handling the customers queries over calls, emails.
• Developed strategy to increase sales and drive profits.
• Overseeing the product is getting delivered to the customers within promised date
• Handling the escalations receiving on the social platforms
• To train the new comers and educate them about the process and the SOS's.
• Handling the daily huddles/meetings with international clients.
• Cooperation with finance department to resolve invoice and pricing issues.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
• Handling client/customer’s escalations on live platforms; (Facebook, Instagram)
• Handling overall customer queries.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer

accounts through open and interactive communication.

• Provide accurate, valid, and complete information by

handling customer complaints, provide appropriate

solution and alternatives within the time limits.

• Follow communication procedures, guidelines and policies.
• Providing training to new joiners, monitoring & evaluating their performance.
• Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.