Monika Rani
Brampton,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Web Developer
Itfrog Inc.
05.2023 - 07.2023
- Streamlined website maintenance tasks for increased efficiency and improved site functionality.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Contributed to company growth by proactively seeking opportunities for improvement in web development processes and technologies; shared knowledge with colleagues to foster a culture of continuous learning.
- Increased website traffic through search engine optimization strategies and targeted content creation.
Web Developer
Bank Of Montreal
11.2022 - 05.2023
- Streamlined website maintenance tasks for increased efficiency and improved site functionality.
- Integrated third-party APIs to enhance website functionality and provide additional services to users.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Migrated websites to new platforms, minimizing downtime and maintaining seamless user experiences.
Web Developer
Itfrog Inc.
01.2021 - 12.2022
- Collaborated with cross-functional teams to deliver high-quality web products on time and within budget.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Streamlined website maintenance tasks for increased efficiency and improved site functionality.
- Increased website traffic through search engine optimization strategies and targeted content creation.
- Assisted in the creation of detailed project specifications, outlining key requirements for successful implementation of client objectives.
Precious Metal Agent
Canadian Imperial Bank Of Commerce
05.2019 - 01.2020
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
Risk Specialist
TD Bank
01.2019 - 03.2019
- Evaluated third-party vendors for potential risks, ensuring compliance with established industry standards and regulations.
- Enhanced collaboration between departments by serving as a liaison between functional groups on matters related to risk management.
- Developed comprehensive risk analysis reports to support executive decision-making processes.
Personal Banker
BMO Bank Of Montreal
09.2018 - 12.2018
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Education
Diploma - Finance
Financial Services
Canada05.2018
Bachelor of Arts - Arts
Lady Shriram College For Women
Delhi, India04.2014
Skills
- Front-End Development
- Customer Complaint Resolution
- Compliance Monitoring
- Information documentation
- Customer service and care
- Analytical and Logical Thinking
- Problem-solving abilities
- Building rapport
- Product Education
- Call Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Certification
- Complete Guide to Conflict Management in the workplace
- Introduction to Criminology : Explaining Crime
- Grade B two athlete (sprinting)
Timeline
Web Developer
Itfrog Inc.
05.2023 - 07.2023
Web Developer
Bank Of Montreal
11.2022 - 05.2023
Web Developer
Itfrog Inc.
01.2021 - 12.2022
Precious Metal Agent
Canadian Imperial Bank Of Commerce
05.2019 - 01.2020
Risk Specialist
TD Bank
01.2019 - 03.2019
Personal Banker
BMO Bank Of Montreal
09.2018 - 12.2018
Diploma - Finance
Financial Services
Bachelor of Arts - Arts
Lady Shriram College For Women