Monika Priegl
Edmonton
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
14
14
years of professional experience
Work History
Barrista
Italian Centre Shop
Edmonton, Canada
12.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Colloseum Steakhouse & Pizza
Edmonton, Canada
11.2022 - 02.2025
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Server
New York Fries
Edmonton, Canada
01.2016 - 12.2016
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Maintained a clean and organized dining area for an enjoyable guest experience.
Server
Famose Bar
Umag, Croatia
03.2012 - 08.2013
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Sales Associate
Albatros Group
Osijek, Croatia
01.2011 - 03.2012
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - International Economics
Schools of Law & Economics
Osijek, Croatia05-2008
Skills
- Effective Time Management
- Approachable Demeanor
- Detail-Oriented Approach
- Collaborative Team Member
- Cash Management
- Shift Preparation Responsibilities
- Analytical Problem-Solving
- Outstanding Customer Support
- Effective Team Leadership
Timeline
Server
Colloseum Steakhouse & Pizza
11.2022 - 02.2025
Barrista
Italian Centre Shop
12.2016 - Current
Server
New York Fries
01.2016 - 12.2016
Server
Famose Bar
03.2012 - 08.2013
Sales Associate
Albatros Group
01.2011 - 03.2012
Associate of Science - International Economics
Schools of Law & Economics