Monika Priegl
Edmonton
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
14
14
years of professional experience
Work History
Barrista
Italian Centre Shop
12.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Colloseum Steakhouse & Pizza
11.2022 - 02.2025
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Server
New York Fries
01.2016 - 12.2016
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Maintained a clean and organized dining area for an enjoyable guest experience.
Server
Famose Bar
03.2012 - 08.2013
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Sales Associate
Albatros Group
01.2011 - 03.2012
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - International Economics
Schools of Law & Economics
Osijek, Croatia05-2008
Skills
- Effective Time Management
- Approachable Demeanor
- Detail-Oriented Approach
- Collaborative Team Member
- Cash Management
- Shift Preparation Responsibilities
- Analytical Problem-Solving
- Outstanding Customer Support
- Effective Team Leadership
Timeline
Server
Colloseum Steakhouse & Pizza
11.2022 - 02.2025
Barrista
Italian Centre Shop
12.2016 - Current
Server
New York Fries
01.2016 - 12.2016
Server
Famose Bar
03.2012 - 08.2013
Sales Associate
Albatros Group
01.2011 - 03.2012
Associate of Science - International Economics
Schools of Law & Economics
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