Monika Pradhan
Calgary,AB
Summary
Dynamic and dedicated Administrative Assistant with over five years of experience providing executive support in fast-paced environments. Possessing advanced proficiency in Microsoft Office Suite, exceptional organizational abilities, and a strong commitment to professionalism. Seeking to leverage expertise in document and information management, team support, and office administration to contribute effectively to the Human Resources division.
Overview
15
15
years of professional experience
Work History
Executive Assistant (Remote Based)
Bank of Montreal
Toronto, ON
02.2023 - Current
- Managing and monitoring the leader’s calendar, upcoming events including scheduling multiple daily meetings and events
- Coordinating meeting invitations, meeting room bookings, arrangement of resources and other requirements for meeting facilitation
- Maintaining distribution of communications
- ·Providing onboarding support for internal teams (incoming/outgoing staff and contractors, relocations, office planning)
Customer Service Team Member
Woolworths Supermarket
Australia
11.2017 - 05.2021
- Acknowledged customer and cared about their needs with gratitude
- Approached and helped customer in need to navigate the problem they came across
Client Service Officer
Expert Education and Visa Services
Australia
09.2019 - 10.2020
- Assessed client needs and identified the requirements of the clients by communicating with them
- Processed 30 student's applications, assisted with visa lodgement in a month and followed up for any status change or requirement
Programme Officer
International Centre for Integrated Mountain Development (ICIMOD)
Nepal
10.2014 - 12.2016
- Provided comprehensive administrative support to the Regional Programme Manager and the Programme Coordinator of Regional programme- Adapt Himal
- Reviewed contracts and agreements to ensure compliance with policies and procedures for the program
- Monitored project budget utilization and payments and liaised with the finance unit for timely release of payments
- Managed room bookings, security passes, logistics administration, ensuring smooth office operations.
- Facilitated the orientation process for new staff members, ensuring a seamless integration into the team.
- Served as the point of contact for programme related issues, resolving problems and inquiries related to Adapt Himal
Human Resources Generalist
Good Neighbors International
, Nepal
08.2012 - 10.2014
- Conducted and reviewed reference checks via phone and email
- Scheduled, coordinated and facilitated the new employee orientation and provided administrative support as needed
- Prepared the personnel performance evaluation of 150 staffs annually and on need basis
- Planned and initiated the annual budget of NPR 150,000 for the human resource development
Human Resource Officer
Probiotech Industries Pvt. Ltd
, Nepal
05.2010 - 12.2011
- Facilitated the orientation process for new staff and provided administrative support as an when required
- Monitored employee provident fund and managed leaves, advances and other HR schemes in coordination with account department.
- Prepared probation letters and letters of employment
- Assisted and managed Performance Evaluation of 200 employees both in office and factory based.
Receptionist /Administrative Assistant
AlfaBeta Institute Pvt. Ltd
, Nepal
11.2008 - 03.2010
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
Education
Bachelor of Business Administration -
Kathmandu University, Nepal College of Management
06-2008
Skills
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher)
- Experience in drafting reports, emails, and newsletters
- Excellent communication skills with a strong attention to detail
- Database Maintenance
- Ability to adapt
- Strong organizational, analytical, and problem-solving abilities
- Administrative Support
Timeline
Executive Assistant (Remote Based)
Bank of Montreal
02.2023 - Current
Client Service Officer
Expert Education and Visa Services
09.2019 - 10.2020
Customer Service Team Member
Woolworths Supermarket
11.2017 - 05.2021
Programme Officer
International Centre for Integrated Mountain Development (ICIMOD)
10.2014 - 12.2016
Human Resources Generalist
Good Neighbors International
08.2012 - 10.2014
Human Resource Officer
Probiotech Industries Pvt. Ltd
05.2010 - 12.2011
Receptionist /Administrative Assistant
AlfaBeta Institute Pvt. Ltd
11.2008 - 03.2010
Bachelor of Business Administration -
Kathmandu University, Nepal College of Management
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