MONIKA POUDEL

• Assist with daily office administration, including document preparation and record-keeping
• Prioritize and manage multiple tasks to meet deadlines in a fast-paced environment
• Process accounts payable bills in QuickBooks, ensuring timely and error-free transactions

• Oversaw daily operations to ensure smooth service and efficient workflows.
• Provided staff training and ensured adherence to operational standards
• Monitored inventory levels and coordinated with suppliers to ensure timely stock replenishment

ASSISTANT| OCTOBER 2022-JANUARY 2024

• Processed customer payments accurately and efficiently using cash, credit/debit cards, and POS systems
• Provided excellent customer service by greeting guests, addressing inquiries and resolving complaints

• Processed cash transactions with 99% accuracy, including deposits and withdrawals
• Managed an average of 90 daily transactions, including checks and wire transfers
• Maintained 100% data entry accuracy using banking software and POS system

• Delivered exceptional service to drive client satisfaction and retention
• Resolved 85% of customer complaints on the first call, escalating complex issues as needed
• Identified cross-selling opportunities, recommending relevant products like credit cards and loans

• Served clients with account-related services, including deposits, withdrawals, and transfers, achieving a 95% customer satisfaction rating
• Collaborated with senior client advisors on customer retention strategies, resulting in a 10% increase in client retention
• Handled the processing of paperwork by skillfully submitting files to authorized bank manager for signatures