Monika Pakos
St Catharines,Canada
Summary
My experience specializes in account management, sales, and customer service. My strong verbal and written communication skills are well diversified; I connect easily with people. The most recent, and longest, industry I have worked in is with engineered and natural stone (granite, marble, quartz, etc.). Having first worked at a fabricator and then the supplier, I come with real-life experience and knowledge regarding the business details within the many tedious aspects of making a renovation or kitchen dream come true.
I am looking for a well-established company, either fabricator or supplier, of construction materials, that is in need of an account manager or accounting clerk.
Overview
11
11
years of professional experience
Work History
P/T Accounting Assistant
We Fix It Inc
REMOTE, Ontario
08.2024 - 12.2024
- Generated Invoices using Quickbooks for company clients
- Reconciled or entered report discrepancies found in financial records.
- Entered data into accounting software programs such as QuickBooks
- Checked postings and documents for correctness, accuracy and proper coding.
- Classified and summarized financial data to compile and enter in financial records
Account Manager
Cosentino Canada
, ON
08.2020 - 05.2023
- Developed and maintained current and new customers: fabricators, K&B dealers, Interior Designers, Architects and Home Depot
- Responsible for overall sales of the assigned territory, East Ontario
- Manage CRM by resolving client concerns, Salesforce, Microsoft Teams, etc
- Normal interactions include: providing quotes & stock, scheduling weekly visits, scheduling quality inspections, delivering and maintaining displays, implementation/training of digital strategies
- Weekly sales reports
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Study of general building by-laws, ex: plumbing
- Travel by air, operate company vehicle
- Provided technical support to customers when needed.
- Onboarded new team members to integrate into organization.
- Established strong relationships with decision-makers and influencers within client organizations.
- Conducted market research to identify potential customers.
- Renewed existing accounts by building relationships with clients.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reset store displays for special events and seasonal merchandise changes.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Solicited feedback from customers on their experience with products or services.
- Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
- Monitored competitor activities in order to stay ahead of the competition.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Attended trade shows and conferences as a representative of the company.
- Maintain company credit card, gas card and equipment (car, laptop, phone, tablet)
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
CSR (Distribution & Sales)
Cosentino Canada
Vaughan
05.2018 - 08.2020
- Head CSR at warehouse/showroom location (walkin, telephone, and email customers, handle and direct complaints etc)- extremely high volume
- Provide immediate support to sales team (accounting, product services, technical issues, redirecting to correct department to corporate, etc)
- Educating clients at showroom and warehouse about products
- Saleforce, SAP, Teams, Slack, Excel
- Accounting daily AR/AP with customers and vendors, creating reports/data entry, etc
- Enforcing Ontario Safety Protocol for all employees and guests
- Assisted GM in warehouse logistics and supply (ordering material, organizing international trucks, stock, allocation, organization, delivery, etc)
Office Manager
Stone Design
Mississauga
05.2014 - 05.2018
- Daily AR/AP with Quickbooks
- Rendering client kitchen layouts for CNC operators by hand
- Managed client accounts in CRM platform
- Provided customer service support
- Managed supplier relationships
- Scheduling kitchen installations + logistics
- Maintain stylish showroom with current samples and trends
Education
Diploma - Business Management
Sheridan College
Mississauga01.2013
Skills
- Sales/Account Management
- SAP/ Salesforce
- Customer Acquisition
- Field execution
- Ontario Building Codes
- Product training
- Operations
- Customer satisfaction
References
Available upon request.
Volunteer Experience
Big Brother Big Sister, 01/01/15, 12/31/18
Languages
- English
- Polish
- German
Affiliations
- crochet and knit
Timeline
P/T Accounting Assistant
We Fix It Inc
08.2024 - 12.2024
Account Manager
Cosentino Canada
08.2020 - 05.2023
CSR (Distribution & Sales)
Cosentino Canada
05.2018 - 08.2020
Office Manager
Stone Design
05.2014 - 05.2018
Diploma - Business Management
Sheridan College
Similar Profiles
Brandilyn HartfieldBrandilyn Hartfield
Associate at Stitch Fix WarehouseAssociate at Stitch Fix Warehouse
Kyle Garcia-SappingtonKyle Garcia-Sappington
Car Detailer at Fix Auto AlamedaCar Detailer at Fix Auto Alameda
IAN DAVID BONDIAN DAVID BOND
Self Employed at Fix It BondiSelf Employed at Fix It Bondi