Monika Ondruchova
Dental Laboratory Technician/Dental Receptionist
Vancouver,BC
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
DENTAL RECEPTIONIST
Playtime Pediatric Dentistry
01.2023 - Current
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments
- Transmitted information or documents to doctor offices, pharmacies and patients through fax machine, email and telephone
- Arranged instrument trays prior to dental procedures and surgeries
- Participated in ongoing training workshops or seminars to stay updated on industry trends and best practices in dental administration management.
- Contacted insurance companies to verify patient eligibility and coverage
DENTAL TECHNICIAN ASSISTANT
Imtec Crown & Implant Lab Inc
03.2018 - 08.2022
- Mounting casts in an articulator, processing acrylic restorations, pouring impressions
- Take part in reaching out to Doctor's offices to check on cases and answering questions on cases that they may have
- Going to dentist offices to pick up and drop off patient cases
- Increased laboratory productivity by streamlining workflow processes for denture and crown production
- Assisted in training new technicians, contributing to overall team skill growth and improved laboratory performance
- Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs
SUPERVISOR
Freshii restaurant
11.2016 - 02.2018
- Responsible for interviewing, hiring and training new employees for a fast paced, customer service focused environment
- Dealt with and resolved employee issues including safety incidents, disagreements between employees, and last minute decision making
- Responsible for maintaining the flow of customers and service throughout the day.
PERSONAL TRAINER/RECEPTIONIST
Kantorfitness
02.2015 - 10.2016
- Prepared contract forms, obtained signatures, collected deposits, and issued membership cards to patrons accepting plans
- Marketed and promoted the gym center to increase the number of members and usage
- Worked with a handful of clients directly to develop personal fitness goals.
Education
DIPLOMA -
ILAC INTERNATIONAL COLLEGE
Vancouver, BC 01.2017 - 05.2017
High School Diploma -
Medical High School of Ostrava
Ostrava, Czech Republic 09.2008 - 05.2012
Skills
Laboratory Experience
Management
Phone and Email Etiquette
Dental Terminology
Patient documentation
Additional Information - Relocate
Anywhere
Timeline
DENTAL RECEPTIONIST
Playtime Pediatric Dentistry
01.2023 - Current
DENTAL TECHNICIAN ASSISTANT
Imtec Crown & Implant Lab Inc
03.2018 - 08.2022
DIPLOMA -
ILAC INTERNATIONAL COLLEGE
01.2017 - 05.2017
SUPERVISOR
Freshii restaurant
11.2016 - 02.2018
PERSONAL TRAINER/RECEPTIONIST
Kantorfitness
02.2015 - 10.2016
High School Diploma -
Medical High School of Ostrava
09.2008 - 05.2012