MONIKA MOHIRE

• Maintained, documented and presented progress reports to leaders.
• Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
• Enhanced supervisory and leadership abilities by working closely with supervisor.
• Supervised and motivated [Number] staff employees.
• Created reports and analyzed and interpreted data.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Assumed senior management workloads in absence of general manager to maintain operations continuity.
• Greeted and assisted customers with questions, concerns and purchasing needs.
• Analyzed and reported performance data, translating findings into practical improvement actions.
• Interviewed, performed background checks, hired and trained [Number] of associates in [Year].
• Eliminated functional bottlenecks by streamlining communication channels between management and employees.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Communicated with staff, vendors and contractors regarding invoices and payment status to facilitate accounts payable and accounts receivable procedures.
• Supervised day-to-day activities of team for delegated tasks to increase productivity and office efficiency.
• Conducted department meetings to communicate developments and implement process improvement activities.
• Coordinated and cooperated with internal and external audits and implemented agreed upon recommendations.
• Supported operational efforts and budgetary needs by taking initiative to recommend and manage costs and revenue enhancement.
• Reviewed accounting and financial documents for accuracy and examined supporting documentation to establish conformance with contracts and agreements.
• Hired, trained and evaluated accounting staff to support department growth and achieve goals.
• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Reviewed documentation and identified financial discrepancies where applicable.
• Processed invoices and contacted appropriate parties for timely payment receipt.
• Forecasted trends and recommended improvements based on financial risk analyses.
• Managed regular finance tracking for numerous branch offices and headquarters expenses.
• Researched and facilitated software integration to streamline accounting and financial processes.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
• Improved overall financial reporting by streamlining control processes and reporting structures.

• Managed team workload to reach targets for specific tasks.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Managed team workload to reach production targets.
• Supervised 15 co-workers.

ü Deal with the company's corporate clients whose revenues are generated by the fixed deposit application process.

ü Support investor escalation and provide service in resolving issues.

ü Prepare and maintain MIS for corporate clients.

ü Process FD foreclosure, transfer on death and FD special closing cases.

ü Handle deposits, debentures and subordinated debentures.

• Worked with customer service to handle escalated customer issues.
• Developed process improvements and offered actionable solutions to correct recurring issues.
• Created staff schedules, approved requested time off and updated reports.
• Addressed customer service overflow to reduce complaints.
• Worked with customer service representatives to handle escalated customer issues.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Worked with proprietary software to reduce error issues and increase productivity.
• Built strong relationships with customers through positive attitude and attentive response.

• Wrote detailed narrative reports for use in investigations.
• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Prepared and submitted detailed reports regarding assignments and ongoing investigations.
• Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.

ü Perform payout MIS of Insurance and Incentive of executive of all branches.

ü Maintain track record of incoming documents and RC of all machines.

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• Coached employees through day-to-day work and complex problems.
• Entered data, generated reports, and produced tracking documents.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Gathered and organized materials to support operations.
• Drove team revenue totals by bringing in top sales numbers.
• Installed improvements and adjusted parameters to optimize functionality.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Produced tables, pivot reports and charts for use in key decision-making processes.
• Generated reports each month covering pan India data.
• Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.
• Determined data retention parameters based on organizational requirements.
• Resolved workflow issues to optimize team productivity and improve delivery times.
• Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.

• Introduced new methods, practices, and systems to reduce turnaround time.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Improved employee satisfaction rating by realigning and enforcing policies.
• Evaluated suppliers to maintain cost controls and improve operations.
• Authorized Payment of all PC, Refinance and Commercial files
• Updated PDC in SAP System
• Handle inward Cash, Cheques deposition
• PIS generation, deposition and maintain daily MIS
• Updated Invoice, RC and Insurance in SAP
• Handling Petty Cash and Office maintenance and Branch Setup.

• Work cross-functionally with sales, management and other departments to maintain effective operations.
• Oversaw reporting, documentation and recordkeeping requirements for department.
• Investigated and evaluated customers for creditworthiness and potential risk factors.
• Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
• Preparing Credit Appraisal Memorandum with the help Policy for further Sanctioning
• Updating upcoming Approvals in Daily MIS Report Co-ordinate with Collection, Field Investigation Agencies, Risk Containment Unit and Operation for removing hurdles in the processing of Loan Proposals
• Handling Disbursement of Loan Files.
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