Monika Lorkovic

Work History

Scheduling Operations Analyst

Bradford Valley Community Care LTC Home

Bradford, ON

06.2022 - Current

Generates, manages, and updates master schedules while making adjustments as needed according to budgetary constraints, census fluctuations, call-ins, and pre-planned leaves of absence
Reviews requests for paid time off (PTO), vacation, and other leave of absences
Fulfills staffing vacancies in advance to ensure adequate coverage for all shifts
Keeps attendance records and assists with the progressive disciplinary process, along with Human Resources if staff members accrue excessive absences and/or other attendance issues
Communicates with Clinical Leaders and Staffing Managers regarding floor orientation scheduling for newly hired employees in the nursing department
Checks time clock punch records against master schedules and noting the appropriate changes
Accountable for ensuring the onboarding process is completed and all required documentation associated with training, orientation, and hiring of new Nursing staff is accurate and completed by the nursing team department managers
Assigns online learning to employees and maintains and prepares reports for department managers to ensure legislative compliance for mandatory education requirements
Accountable for processing Bi-weekly payroll responsibility for all departments, reviewing, and managing payroll variance in conjunction with timecard exceptions to ensure every team member is paid accurately and timely and that variances are documented and reconciled
Responsible under the direction of the Staffing Manager for reviewing, approving, and arranging coverage for time off requests in the Nursing department while managing and supporting the home staffing and care needs
Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
Streamlined communication between departments for improved schedule adherence and reduced conflicts.
Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
Assisted in the development of departmental budgets by providing insights on staffing needs based on historical scheduling data analysis.
Conducted regular audits of scheduled activities to identify discrepancies or areas for improvement in overall process management.
Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Worked with manager and supervisor to plan and coordinate production schedules.

Guest Service Attendant

Cedarvale Lodge Retirement And Care Community

Keswick, ON

07.2019 - 06.2022

Ensure the daily neatness and cleanliness of the residents rooms, common areas and offices
Cleaning, sanitizing, sweeping, dry/wet mopping, dusting, vacuuming and deep cleaning rooms, furniture, kitchen and equipment
Ensuring privacy of residents while performing cleaning duties
Maintain a clean, safe environment for the residents utilizing the infection control policy
Preparing room for new occupants following prescribed procedures to ensure tour ready at all times
Ensuring that housekeeping supplies are stocked daily and ready for the next shift
Ensure all equipment is in working order for the next shift
Carrying out all duties in a positive and professional manner
UCP trained and certified
Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Assisted in maintaining a clean and welcoming environment to ensure guest comfort throughout their stay.
Collaborated with housekeeping staff to resolve room issues swiftly, ensuring minimal disruption for guests.
Trained new Guest Service Attendants on best practices for delivering exceptional hospitality experiences.
Led regular team meetings to discuss ongoing initiatives aimed at enhancing overall guest satisfaction levels.
Assisted with event coordination efforts by liaising with catering teams, setting up meeting spaces, and managing A/V equipment as necessary.

Dietary Aide

Cedarvale Lodge Retirement And Care Community

09.2019 - 06.2022

Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
Served meals to residents in accordance with established schedules and dietary procedures.
Kept all kitchen areas clean, tidy and free of hazards.
Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Followed all food safety regulations while preparing meals for patients.
Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Maintained strict levels of cleanliness for tables, floors, and prep areas.
Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Reported and documented resident changes in consumption or behaviors.

Daycare Provider

One, Two Treehouse Family Daycare

Keswick, ON

02.2009 - 06.2019

Maintain a safe play environment
Dress children and change diapers
Observe and monitor children's play activities
Communicate with children's parents or guardians about daily activities, behaviors, and related issues
Sanitize toys and play equipment
Support children's emotional and social development, encouraging understanding of others and positive self-concepts
Assist in preparing food and serving meals and refreshments to children
Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
Instruct children in health and personal habits, such as eating, resting, and toilet habits
Help children with homework and school work
Sterilize bottles and prepare formulas
Read to children and teach them simple painting, drawing, handicrafts, and songs
Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books

Office Manager

Bell

Mississauga, ON

10.1999 - 02.2009

Monitor the facility to ensure that it remains safe, secure, and well-maintained
Set goals and deadlines for the department
Manage leasing of facility space
Plan, administer and control budgets for contracts, equipment and supplies
Manage and maintain executives' schedules
Answer phone calls and direct calls to appropriate parties or take messages
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
Set up and oversee administrative policies and procedures for offices or organizations
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings
Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives
Interpret administrative and operating policies and procedures for employees
Streamlined office operations by implementing efficient filing systems and organizational strategies
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly

Summary

Overview

Work History

Scheduling Operations Analyst

Guest Service Attendant

Dietary Aide

Daycare Provider

Office Manager

Education

Bachelor of Arts - Sociology

Skills

Work Availability

Timeline

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