Monika Liao
Ajax,ON
Summary
Dependable retail sales professional with experience in high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by resolving customer requests, needs and problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate/Keyholder
Once Upon A Child
03.2023 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Nanny
Caretaker
06.2019 - 03.2023
- Supported child’s development with gentle parenting and encouraged understanding of others and positive-self concepts
- Maintained and organized rooms and communal spaces to minimize environmental and safety hazards.
- Completed dusting, washing dishes, laundry, and vacuuming, and prepared meal plans
Retail Sales Associate/Keyholder
Canabee Baby
06.2017 - 06.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Used POS system to process sales, returns, online orders, and gift card activations.
Food Packer
Rexpak
01.2017 - 08.2017
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Prepared food packaging boxes by folding and taping.
- Proved successful working within tight deadlines and a fast-paced environment.
- Communicated with supervisors regarding any issues with packaging process.
Education
Diploma - Business Administration
Centennial College
Scarborough, ON05.2025
Associate of Applied Science - Pre-Health Sciences
Durham College
Oshawa, ON05.2018
High School Diploma -
Notre Dame Catholic Secondary School
Ajax, ON06.2015
Skills
- Time Management
- Teamwork and Collaboration
- Money Handling
- Customer Service
- Microsoft Word Specialist
- Microsoft PowerPoint Specialist
- Data Entry
- Multitasking Abilities
- Organizational Skills
- Staff Management
Certification
- Office Administration Essential Skills Course - Oct 11-Nov 1
Timeline
Retail Sales Associate/Keyholder
Once Upon A Child
03.2023 - Current
Nanny
Caretaker
06.2019 - 03.2023
Retail Sales Associate/Keyholder
Canabee Baby
06.2017 - 06.2019
Food Packer
Rexpak
01.2017 - 08.2017
Diploma - Business Administration
Centennial College
Associate of Applied Science - Pre-Health Sciences
Durham College
High School Diploma -
Notre Dame Catholic Secondary School
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