Monika Klobucar

Project management

Key Responsibilities:

• Completed tasks related to planning the project
• Identified and tracked deliverables
• Provided guidance and recommendations regarding the planning, organization and management of the project through all phases of the life cycle

Key Achievements:

• Optimized patient care and general workflow by managing transition to new medical Software (Nextech); monitoring deadlines, corresponding with the company's IT specialists, organizing staff training, following clinic standards and procedures.
• Ensured conversion to paperless filling system including sourcing companies, budgeting, establishing timelines and ensuing confidentiality policies and regulations, resulting in 100% improvement in patient chart management and additional office space.
• Led team of 19 members to successfully integrate two new Plastic Surgeons to Clinic by planning and organizing multiple aspects such as schedules, finances, human resources, which increased customer satisfaction and revenue.
• Co-managed CMS (Centre Medical Spécialisé) contract with Gatineau Hospital to improve provincial covered health care services in Outaouais region; Incognito MD OR center has provided 1 900 Ramq patients with professional and personalized health care since 2022. This project provides large revenues but more importantly it recognizes employee's efficiency and dedication.

Staff Management

• Identified, screened and interviewed potential employees.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Administered HR duties including payroll, scheduling, vacation or sick leave requests,and maintained proper documentation of employee personnel.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Developed and implemented office policies and procedures.
• Organized company events such as training sessions for new products and services, mandatory CPR courses, participating in various congresses like National Women Show.

Office Management

• Handled doctor`s scheduling and managed timely and effective allocation of resources and calendars.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.

• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Composed correspondence, reports and meeting notes.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Provided administrative support to executive team, including scheduling meetings and managing calendars.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Inventoried and ordered supplies for office.