Monika Khantwal
Belleville,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
KFC/TACO BELL
Belleville, ON
09.2018 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
POPEYES
Belleville, ON
03.2023 - Current
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Teller/Financial Representative Intern
ICICI Bank
Delhi, India, Delhi
04.2017 - 05.2018
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
Education
Diploma in Education - Diploma In Education
Board of Secondary Education ,Madhya Pradesh
Bhopal , India07-2013
B.A.(Bachelor - Arts
DELHI UNIVERSITY
NEW DELHI01.2012
Skills
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Customer Service
- Customer Retention Strategies
- Calm and Professional Under Pressure
- De-escalation Techniques
- Multitasking and Prioritization
Timeline
Customer Service Representative
POPEYES
03.2023 - Current
Customer Service Representative
KFC/TACO BELL
09.2018 - 02.2023
Teller/Financial Representative Intern
ICICI Bank
04.2017 - 05.2018
Diploma in Education - Diploma In Education
Board of Secondary Education ,Madhya Pradesh
B.A.(Bachelor - Arts
DELHI UNIVERSITY
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