Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monika Karimi

Woodbridge,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Financial Services Manager

Bank Of Montreal - First Canadian Place
01.2013 - 10.2018
  • Processed mortgage loan applications accurately and successfully for over 5 years
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
  • Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility
  • Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered
  • Developed and maintained strong customer relationships, providing exceptional service and advice
  • Built and maintained portfolio of loans to meet established goals and objectives.

Customer Service Representative

Bank Of Montreal
01.2013 - 10.2018
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
  • Educated customers on use of banking website and mobile apps
  • Monitored and verified suspicious activity on customer accounts.

Assistant Store Manager

Restoration Hardware
02.2011 - 04.2014
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Rotated merchandise and displays to feature new products and promotions
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Created and maintained safe and secure work environments for employees
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

Bachelor of Arts Sociology -

York University
Toronto, ON
06.2013

Skills

  • Critical Thinking
  • Conflict resolution
  • Team leadership
  • Relationship Building
  • Strategy Development

Languages

English
farsi

Timeline

Financial Services Manager

Bank Of Montreal - First Canadian Place
01.2013 - 10.2018

Customer Service Representative

Bank Of Montreal
01.2013 - 10.2018

Assistant Store Manager

Restoration Hardware
02.2011 - 04.2014

Bachelor of Arts Sociology -

York University

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Monika Karimi