Monika Iozzo

Managed household budgets, optimizing expenses for maximum savings.

Coordinated family schedules for optimal time management

Strong organizational skills, streamlined daily tasks effectively.

Enhanced communication skills, resolving conflicts, building relationships.

Adapting to changing needs, demonstrating flexibility and problem solving skills.

• Responsible for coordinating operations with the various stakeholders at the airport.
• Plan, communicate, lead and control the activities related to Air Transat flights at Toronto Airport.
• Interact with various service providers, government agencies and airport authorities.
• Managed irregular situations such as flight delays, diversions, flight cancellations.
• Prepare operations reports and communications with destinations regarding departures and arrivals.
• Constant monitoring of agency operations.
• Preparation of flight documents for flight crew members, briefing the crew, and calculations of weight and balance plans.

• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Resolved passenger issues with empathetic communication and effective problem-solving techniques.
• Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.