Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Monika Hamedi

Mississauga ,ON

Summary

Proven leader and dedicated customer service professional with a track record of enhancing customer satisfaction and streamlining operations at Harvey's Fast Food Chain. Skilled in cash handling and conflict resolution, I excel in staff training and operational improvements, significantly contributing to team performance and customer relations. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Trustworthy and dedicated with 9 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

23
23
years of professional experience

Work History

Cashier and Garnish Table

The Burger Bros
09.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Manager

Harvey's Fast Food Chain
11.2001 - 06.2009
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.

Skills

    Customer Service

    Customer Assistance

    Work Ethic and Integrity

    Patience and Empathy

    Cash Handling

    Money Handling

    Reliability and punctuality

    Customer Relations

    Order Taking

    Basic Math Competence

    Refunds and exchanges

    Staff Training

Languages

English
Professional Working
Dari
Native or Bilingual

Timeline

Cashier and Garnish Table

The Burger Bros
09.2023 - Current

Manager

Harvey's Fast Food Chain
11.2001 - 06.2009

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Monika Hamedi