Monika Garcia
Banning
Summary
Professional with 20 years of background in administrative support, known for high standards, results-driven approach, problem-solving, and conflict resolution skills. History of optimizing office operations and contributing to team success and customer satisfaction. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
27
27
years of professional experience
Work History
Senior Referral Assistant
Palm Imaging-Loma Linda University Healthcare
San Bernardino, USA
02.2010 - Current
- Improved operational workflows within the department by providing input on policy and procedure development while working closely with management
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Respond to customer inquiries regarding scheduling, insurance eligibility, and out-of-pocket expenses, ensuring clear communication and satisfaction
- Collaborate with healthcare teams to resolve patient concerns and ensure accurate billing and claims processing while verifying insurance authorizations
- Utilize EHR systems to manage patient information and maintain accurate records (EPIC, Enterprise Imaging)
Front Office Clerk and Collector Assistant
Empire Orthopedics/Palm Imaging Institute
Colton, USA
01.2008 - 02.2010
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Handled co-payment collections, facilitated accurate billing information, assisted in claim status inquiries, denials, and payments
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Addressed customer inquiries regarding billing, insurance coverage, and service explanations
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Patient Service Representative Orthopedics Surgery
Loma Linda University Healthcare
Loma Linda, USA
09.2006 - 12.2007
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Processed payments and managed billing inquiries, helping patients navigate their insurance benefits
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Handled complex insurance pre-authorization processes accurately, verifying insurance information, and entering in electronic health records systems enabling timely delivery of necessary medical services.
Front Office Representative
Dr. Brian K. Machida, MD, FACS
West Covina, USA
02.1998 - 07.2006
- Maintained a professional demeanor while handling high-pressure situations and upset guests, resulting in successful conflict resolution.
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Processed patient referrals, verified insurance coverage, processed billing information, and helped patients understand their out-of-pocket expenses
- Assisted patients with follow-up visits and post-operative care, ensuring their satisfaction with services provided
- Handled cash transactions and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Medical Office Management - Certified
Bryman College (A Corinthian School)
San Bernardino, CA02-1999
High School Diploma -
South El Monte High School
South El Monte, CA06-1997
Skills
- Exceptional customer service and support
- Critical thinking
- Troubleshooting service problems
- Inventory control and record keeping
- Working with diverse populations
- Scheduling
- Insurance verification & referrals
- Administrative support
- Microsoft Office
- Multitasking and organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Referral Assistant
Palm Imaging-Loma Linda University Healthcare
02.2010 - Current
Front Office Clerk and Collector Assistant
Empire Orthopedics/Palm Imaging Institute
01.2008 - 02.2010
Patient Service Representative Orthopedics Surgery
Loma Linda University Healthcare
09.2006 - 12.2007
Front Office Representative
Dr. Brian K. Machida, MD, FACS
02.1998 - 07.2006
Medical Office Management - Certified
Bryman College (A Corinthian School)
High School Diploma -
South El Monte High School