Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monika G.

Caledon,ON

Summary

Experienced and personable IT Manager with over 10 years in supporting and managing IT infrastructure, systems, and teams. Known for resolving complex IT issues, leading ERP migrations, maintaining high security standards, and delivering user support in fast-paced environments. Adept at managing multiple priorities and collaborating with cross-functional teams and external service providers.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Manager

TIPCO Inc.
01.2017 - Current
  • Leading IT operations for a multi-department manufacturing company, supporting 60+ endpoints, servers, switches, printers, Barcode and other devices.
  • Administered Microsoft 365 services such as Azure AD, Teams policies, conditional access, and MFA configurations.
  • Identify end user technologies such as desktop workstation hardware, video conferencing technologies, printers and mobile computers which will improve customer satisfaction, reduce cost and improve efficiency.
  • Managing the Architect, design, implement, test and deploy end user technology solutions
  • Complete research using vendors, interviews and written materials for new and emerging technologies.
  • Work with other team members to develop and test firm images that are used on the majority of workstations.
  • Collaborate with Infrastructure, Security and other teams that interface with the end user technology team. Work with Service Desk and regions/offices to provide second level support on hardware and software environments.
  • Negotiated contracts and managed renewals for services including internet, software subscriptions, and licenses.
  • Administered and maintained Microsoft 365, SharePoint, Teams, Azure AD, OneDrive, and Exchange.
  • Monitored and managed firewall, Switches through vendor portals.
  • Oversaw ERP migration to ECI (Shoptech), provided ERP training and ongoing support to staff.
  • Coordinated closely with production, finance, and purchasing departments to ensure ERP modules functioned smoothly and met operational needs.
  • Created custom reports using Power BI and Brio, executed SQL queries for troubleshooting and data analysis.
  • Collaborating with vendors and other staff to troubleshoot issues, identify platforms that meet requirements, and ensure remote offices receive support and services to provide end users with a stable, consistent platform.
  • Migration of On-prem servers to Microsoft Azure

IT Support Specialist

CRM Dynamics Ltd.
01.2015 - 01.2016
  • Handled user account creation, Active Directory management, and hardware/software troubleshooting.
  • Stay abreast of IT industry trends and changes, in order to benchmark and make recommendations.
  • Establish and implement relevant standards to support defined programs.
  • Assess and evaluate emerging trends, current programs, processes and practices to recommend improvements to meet operational effectiveness.
  • Configured hardware, devices, and software to set up work stations for employees.

Administrative IT Coordinator

Doftech Corporation Ltd.
01.2011 - 01.2014
  • Provided IT coordination and administrative support across international teams (Saudi Arabia, Philippines).
  • Create and maintain a standards catalog which lists all core end user device platform standards and/or services provided by the End User Computing team.
  • Assign personnel to various projects, direct their activities, and evaluate their work to ensure timelines and service levels are met
  • Monitor ongoing staff performance, identify and communicate opportunities for improvement.
  • Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects IT
  • Establish metrics to measure efficient use of existing systems and resources
  • Promote a professional environment at all times, acting as a point of escalation for staff and internal teams
  • Manage the lifecycle of all endpoint devices by establishing duty cycles and coordinating ongoing refresh initiatives
  • Always demonstrated corporate values throughout my tenure in the company and participated as a member of cross-functional team.

Education

Master of Computer Applications -

LIT
Jalandhar
06.2010

Skills

  • Detail-oriented with strong organizational skills
  • Resource scheduling and task compliance
  • Expert in software distribution systems and device and asset management
  • Skilled in remote and on-site configuration and maintenance
  • Azure AD
  • SharePoint
  • SQL
  • VPN
  • Bitdefender
  • Power BI
  • Brio
  • Meraki

Certification

Pursuing Project Management Professional (PMP) Certification

Timeline

IT Manager

TIPCO Inc.
01.2017 - Current

IT Support Specialist

CRM Dynamics Ltd.
01.2015 - 01.2016

Administrative IT Coordinator

Doftech Corporation Ltd.
01.2011 - 01.2014

Master of Computer Applications -

LIT

Similar Profiles

CREATE PROFILE
Monika G.