Summary
Work History
Education
Skills
Timeline
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Monika Dahiya

Mississauga,ON

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Work History

Customer Service and Sales Associate

CANADIAN TIRE
  • Effectively supervised day-to-day front-end operations of a customer service department
  • Addressed customer complaints and answered questions about products and services
  • Practice taking orders and processing them
  • Handle transactions as well as order cancellations, refunds, and exchanges of goods.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Cashier and Sales Associate

THE HOME DEPOT
  • We believed in the GET (greet, engage, and thank) policy
  • Process point-of-sale and customer orders on the customer management system
  • Assisting customers with product info
  • Assisting at self-checkout
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Customer Service Associate

GRAIN WHOLESALE MARKET
  • Responsible for identifying and fulfilling customer needs
  • Pitched customers for seasonal sale products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Intern

CAREER INNOVATORS PVT. LTD
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.

Front-End Associate

WENDY'S
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High-School Diploma - SUPPLY CHAIN MANAGEMENT

THE HUMBER INSTITUTE OF TECHNOLOGY
205 Humber College Blvd., Toronto ON M9W 5L7
08.2023

High-School Diploma - PROJECT MANAGEMENT

CAMBRIAN COLLEGE OF APPLIED ARTS AND TECHNOLOGY
1400 Barrydowne Rd, Sudbury ON P3A 3V8
10.2022

Bachelor - AGRICULTURAL SCIENCES

SHREE GURU GOBIND SINGH TRICENTARY UNIVERSITY
Gurugram,India
08.2020

Skills

  • Constructive conversation
  • Sales software proficiency
  • Customer engagement
  • Enthusiast in problem-solving
  • Conflict management
  • Great flexibility
  • Product Knowledge
  • Positive attitude
  • Easily Socialize
  • Credit and Cash Transactions
  • Product and Service Sales
  • B2B Sales and Customer Service

Timeline

Customer Service and Sales Associate

CANADIAN TIRE

Cashier and Sales Associate

THE HOME DEPOT

Customer Service Associate

GRAIN WHOLESALE MARKET

Intern

CAREER INNOVATORS PVT. LTD

Front-End Associate

WENDY'S

High-School Diploma - SUPPLY CHAIN MANAGEMENT

THE HUMBER INSTITUTE OF TECHNOLOGY

High-School Diploma - PROJECT MANAGEMENT

CAMBRIAN COLLEGE OF APPLIED ARTS AND TECHNOLOGY

Bachelor - AGRICULTURAL SCIENCES

SHREE GURU GOBIND SINGH TRICENTARY UNIVERSITY

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Monika Dahiya