Monika Czajkowski
Kitchener,Ontario
Summary
Adept at enhancing team dynamics and streamlining processes, I significantly improved customer satisfaction at the City of Kitchener. My proficiency in Microsoft Office and exceptional communication skills facilitated impactful curriculum improvements and efficient administrative support. Achievements include boosting participant engagement and ensuring rigorous data accuracy, showcasing my meticulous attention to detail and problem-solving capabilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Aquatic Clerk
City of Kitchener
06.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Uses software system and point of sale software for registrations, process rental payments and sell merchandise
- Provide administrative support to supervisor and program coordinators
Advanced Leadership Instructor
City of Kitchener
05.2019 - Current
- Boosted participant engagement through team-building exercises that promoted collaboration and trust among group members.
- Enhanced curriculum by incorporating feedback from past participants to continually improve the quality of instruction provided.
- Promoted inclusion and diversity within the program by encouraging participation from individuals of all backgrounds and experiences.
- Organized annual Leadership Retreats, coordinating logistics and overseeing a variety of skill-building activities for participants.
- Evaluation, certification and maintenance of record of performance
Clinical Placement
Sunbeam Community and Developmental Services
09.2024 - 12.2024
- Promoted patient comfort by promptly addressing pain management needs and assisting with activities of daily living.
- Demonstrated commitment to ethical practice by adhering to professional standards of confidentiality, informed consent, and safe medication administration.
- Developed nursing skills under the guidance of experienced preceptors, implementing evidence-based practices for optimal outcomes.
- Provided comprehensive health assessments, identifying potential issues and communicating findings to supervising nurse or physician.
Clinical Extern
St Marys Hospital
08.2023 - 11.2024
- Conducted pre-and post-operative assessments under supervision, contributing to comprehensive surgical planning and recovery measures.
- Aided in accurate diagnosis by efficiently collecting and processing lab specimens for analysis.
- Contributed to patient satisfaction with timely assistance during check-in, rooming, and discharge processes.
- Ensured compliance with HIPAA regulations by managing confidential patient information responsibly and securely.
Clinical Placement
Guelph General Hospital and Grand River Hospital,
01.2024 - 04.2024
- Promoted patient comfort by promptly addressing pain management needs and assisting with activities of daily living.
- Gained hands-on experience performing various nursing procedures, wound dressing changes, specimen collection, and catheterization.
- Demonstrated commitment to ethical practice by adhering to professional standards of confidentiality, informed consent, and safe medication administration.
- Developed nursing skills under the guidance of experienced preceptors, implementing evidence-based practices for optimal outcomes.
Head Instructor Lifeguard
City of Kitchener
09.2016 - 08.2022
- Enhanced student learning by incorporating hands-on activities and real-world examples into lesson plans.
- Collaborated with fellow instructors to share best practices and develop new teaching strategies.
- Streamlined curriculum development process, resulting in more engaging and effective lessons for students.
- Participated in curriculum review committees, ensuring alignment with state standards and relevance to students'' lives.
- Ensure safety of all individuals within the facility and provide first aid when necessary.
- Maintain facility operations completed through chemical balances and maintenance.
Education
Practical Nursing - Nursing
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12-2024
High School Diploma -
Rockway Mennonite Collegiate
Kitchener06-2019
Skills
- Dedicated team player
- Exceptional communication skills
- Microsoft office proficiency
- Strong problem solver
- Meticulous attention to detail
- Critical thinking and attention to detail
Accomplishments
Advanced Lifesaving Instructors
AODA Trained
Aquatic Supervisor Training
AQX Trainer, Mentor/Assessor
Instructor Trainer
National Lifeguard Instructor and Examiner
Safe Talk Certified
Standard First aid with CPR-C/HCP
Standard First Aid Instructor and Examiner
WHIMS Certified
Certification
Basic Cardiac Arrhythmias - In progress
IV Certification - In progress
Timeline
Clinical Placement
Sunbeam Community and Developmental Services
09.2024 - 12.2024
Clinical Placement
Guelph General Hospital and Grand River Hospital,
01.2024 - 04.2024
Clinical Extern
St Marys Hospital
08.2023 - 11.2024
Aquatic Clerk
City of Kitchener
06.2021 - Current
Advanced Leadership Instructor
City of Kitchener
05.2019 - Current
Head Instructor Lifeguard
City of Kitchener
09.2016 - 08.2022
Practical Nursing - Nursing
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
Rockway Mennonite Collegiate
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