Monika Buzangu

Xperigo

04.2022 - Current

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
I communicated with drivers and personnel to coordinate the timely delivery of goods and materials.
Directed dispatching, routing, and tracking of fleet vehicles.
I Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Maintained updated and detailed records of calls in an electronic database.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Consistently met performance metrics for call handling, contributing to the overall success of the department.
Sent out drivers to assist callers based on locations, needs, and worker availability.
Provided customers with information on products and services.

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