Monika Brown
Welland ,ON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Private Nanny
Several Families
08.2022 - Current
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Identified warning signs of emotional and developmental problems in children.
Daycare Assistant
A Child's World Daycare
06.2016 - 03.2018
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Day Care Assistant
Way to Grow Daycare
05.2014 - 08.2015
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Created engaging sensory-based activities that stimulated cognitive development in young learners.
- Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
- Addressed behavioral concerns promptly by working closely with lead teachers and parents to implement corrective actions.
- Monitored children's progress and communicated effectively with parents about their child's development.
Customer Service/Email Support Representative
Minacs
09.2013 - 03.2014
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Provided exceptional service under tight deadlines during peak periods, maintaining composure while managing a high workload efficiently.
- Built trusting relationships with clients through open and honest communication.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Customer Service
Motherhood Maternity
04.2013 - 10.2013
- Described product and service details to customers to provide information on benefits and advantages.
- Pulled inventory to meet retail and wholesale order requirements.
- Ensured compliance with all company policies and procedures as well as local regulations governing retail operations.
Customer Service Cashier
Silvercity Cineplex
01.2008 - 08.2008
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
General Arts Diploma -
Niagara College
Welland, ON08-2013
High School Diploma -
Burlington Adult Learning Center
Burlington06-2008
Skills
- Schedule Management
- Client Relations
- Activity Planning
- CPR training
- Activities Planning
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Problem Resolution
- Computer Proficiency
Languages
English
Accomplishments
honor roll student
established and trusted private nanny
Certification
- Drivers License with a clean driving record
- Nutrition and Healthy Living Certificate
- CPR/AED Certification
Timeline
Private Nanny
Several Families
08.2022 - Current
Daycare Assistant
A Child's World Daycare
06.2016 - 03.2018
Day Care Assistant
Way to Grow Daycare
05.2014 - 08.2015
Customer Service/Email Support Representative
Minacs
09.2013 - 03.2014
Customer Service
Motherhood Maternity
04.2013 - 10.2013
Customer Service Cashier
Silvercity Cineplex
01.2008 - 08.2008
- Drivers License with a clean driving record
- Nutrition and Healthy Living Certificate
- CPR/AED Certification
General Arts Diploma -
Niagara College
High School Diploma -
Burlington Adult Learning Center
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